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SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
204 ratings and 135 comments received in the last 90 days.
15 April 2024
delivery of the new car was held up due to a fault being identified by the factory. This took a few weeks to resolve.
10 April 2024
Stacey was amazing she went above and beyond she sorted every aspect of the purchase and had everything ready for us both to test drive and to pick up. Even sorting the sale of my car. The best salesperson I have dealt with in a long time. Thank yo
08 April 2024
I was totally overwhelmed with the overall experience. I was made to feel very special. My budget was acknowledged and Miles Moorcroft ensured the hand over of my new car was memorable. Such a friendly service.
07 April 2024
Mel Shaw, extremely professional and knowledgeable without giving me the hard-sell. She was available every step of the way, the rest of the team were helpful too. I loved the
04 April 2024
First class treatment from start to finish
03 April 2024
Experience was good but delivery was delayed at the manufacturing end
03 April 2024
My previous Mini and now this current one were both purchased from Williams - Manchester. The attention, helpfullness and customer service by both the Manager and sales agent was absolutely fantastic. I have written to the branch to compliment them
03 April 2024
The experience was excellent
03 April 2024
Excellent customer service levels throughout my buying cycle.
31 March 2024
Helpful & friendly.
27 March 2024
Got the car asap , problem with the battery but managed to sort out a courtesy car in less than 10 mins . offered to collect courtesy car and drop new vehicle off the next day. Clearly went above and beyond !
26 March 2024
The sales manager should be very proud of his team, especially Sam. A lovely place, too - very clean and welcoming.
26 March 2024
I had a mini already so assumed it was the same spec particularly as this was an upgraded model. it would have been helpful to verbally run through the spec of the car/ and be encouraged to have a test drive as this was not offered.
25 March 2024
I wasn't personally involved - purchase was through insurance company - Vizion.
24 March 2024
Great service very professional
21 March 2024
Apart from IT difficulties, the handover was smooth and a lovely experience. Alanna was so lovely as always. She's been extremely helpful in my purchasing journey twice now.
20 March 2024
My salesman, Sam Lenny gave me time to discuss what I was looking for & to make sure I got the right model. It was a pleasant, unhurried experience & Sam never made me feel that I needed to make a quick decision about anything.
19 March 2024
As above
14 March 2024
From initial contact and throughout the process Sam went above and beyond to make sure my needs were met delivering an experience which exceeds expectations.
13 March 2024
Dealt with very professionally throughout and kept updated. Loved the car reveal!!
10 March 2024
Alanna was great!
10 March 2024
Kept updated with every step. Great communication. Very exciting hand over.
09 March 2024
Stacey made the process of exchanging my mini for the new car very easy and hassle free. The handover was excellent, she was really helpful, getting me started with my new car, syncing my phone /car via the app. The flowers, umberella and goodie bag.
08 March 2024
From start to finish, the paperwork was ready, all questions answered and the presentation of the car had the wow factor. Well done for this.
08 March 2024
Very easy to deal with
07 March 2024
A pleasure to buy a new car from . Jordan & Gareth were helpful and informative. They answered all my questions & helped with the whole process . A pleasurable experience .
07 March 2024
The best car buying experience from start to finish. Friendly, knowledgeable and not pushy. The atmosphere was very relaxed which made the journey completely stress free. The delivery of the vehicle was another level, you were treated like royalty.
07 March 2024
Sam Lenny was great to deal with, very knowledgable, and understanding in our needs
06 March 2024
Amazing service
06 March 2024
Everything was explained with regards to the car upon collection
06 March 2024
Miles Moorcroft was extremely helpful.
04 March 2024
Alanna was easily contactable with any queries and kept me up to date on a regular basis
03 March 2024
Sam at Williams Manchester was fantastic, it's the second car I have bought working with him. He listened to what I wanted and I'm really happy with my new car as a result
28 February 2024
His professionalism and helpful attitude made the process enjoyable. I appreciate his expertise and dedication, this all contributing to my overall satisfaction with the dealership. Highly recommended. Thank you Miles
26 February 2024
The Mini centre were great from start to finish. The communication with Mel was so efficient. We were always kept informed and received answers with no delays.
25 February 2024
Sam Lenny the sales executive was brilliant from looking at the car specs to the handover process, nothing was to much trouble.
24 February 2024
All brilliant
24 February 2024
Very good sales person
24 February 2024
The whole experience from the initial speculative pricing call with Sam through to the collection of the Mini exceeded my expectations. Sam checked in with me regularly and gave me comfort that I could put my trust in him to deliver upon expectations
23 February 2024
Very satisfied
22 February 2024
Sam was great. Went through everything thoroughly, showed me various car options and I was really happy with my purchase. He went through everything when I picked the car up showing me the essentials so I felt happy driving the car.
22 February 2024
Super showroom no pressure from sales persons credit to Sam Lenny the most professional person provides a great service. I can recommend the Trafford branch team please pass on my thanks to him.
22 February 2024
Service was quick and easy and I was kept updated throughout. Jordan at the Trafford branch was so helpful and kept me updated throughout. He provided great customer service
28 January 2024
Again, Melanie was great she made everything simple. Guided me through all the steps and kept me up to date regularly.
28 January 2024
Very good communication , friendly , stress free
28 January 2024
It was all taken care off by Stacey Haynes. She listened to requirement on the spec and when I needed delivery.
27 January 2024
Love the car and superb service from Frazer and Jerome.
17 April 2024
All was great
16 April 2024
really quick with survives
15 April 2024
Helpful and effective
15 April 2024
Again thank you to Claire for the best service
14 April 2024
Provided with courtesy car, regular updates, friendly and helpful team
13 April 2024
Claire is so organised, proactive and thoughtful. She made sure the right service was carried out and kept me well informed.
12 April 2024
Services are professional
11 April 2024
Job done.
10 April 2024
The whole process was handled very smoothly and professionally from start to finish.
09 April 2024
Prices of servicing were not available when booking online
09 April 2024
High level of customer satisfaction and experience.
08 April 2024
I drive a very beloved 2005 Park Lane, which i am commited to keeping on the road any enjoying many years to come My MOT failed on engine check light , no garage after visting 3 could offer a solution , however # Mini diagnosed faulty oxygen sensor
07 April 2024
Friendly and helpful staff. Good service all round.
07 April 2024
Excellent and prompt services provided
02 April 2024
Excellent service by staff
31 March 2024
Lovely staff on site
27 March 2024
Good experience from start to finish.
26 March 2024
Convenient appt given, paperwork ready on arrival. Claire kept in touch and updated me on progress. Car ready on pick up and paperwork completed efficiently
26 March 2024
No problems and reasonable price.
25 March 2024
Not great service
25 March 2024
Car was a little later than had been told
25 March 2024
Booked my car in for an Mot for 8-30, I arrived earlier to be told I had to take my car to the service bay as the person was ill. I got my car back at 17-00 hours I questioned why it was in for so long to be told 4 technicians were off sick.
25 March 2024
Very efficient service
25 March 2024
Bright, the service representative was very helpful and professional. He listened to my concerns regarding the issue re-occurring only 9 months after it was last looked at and got the extra investigation required to resolve the issue done.
23 March 2024
No issues, great service overall
22 March 2024
Very helpful, friendly, professional staff
22 March 2024
Claire has been very helpful
22 March 2024
Because I was satisfied
21 March 2024
professional service
20 March 2024
Claire was friendly and helpful when chekcing in and collecting the car. She is a credit to the team
20 March 2024
Very helpful
19 March 2024
There were no issues, happy with the service
16 March 2024
Friendly staff and service however the wash on my car was awful had to wash it again when I got home which was inconvenient.
14 March 2024
Great service
13 March 2024
Booked the service via the MINI app and was late called that the appointment was no longer available, so it was rescheduled. I wish we could be told we can work there (if the job will take a couple of hours), or a courtesy car given.
11 March 2024
Excellent customer service
11 March 2024
Always extremely pleased with level of service from Trafford park branch
11 March 2024
Swiftly handled
11 March 2024
The staff are all friendly and I loved that Claire remembered who I was. That's above and beyond!
10 March 2024
Good customer service
10 March 2024
Only issue is that you can't book an express service (while you wait) online. Everything else was great
10 March 2024
Claire, who we met on arrival was very efficient, helpful and seemed very knowledgeable . Kept in great contact via text and phone calls, great customer service and it was a good experience.
08 March 2024
As always very professional and great service.
07 March 2024
Good process from start to finish.
07 March 2024
Service was completed in timescales quoted & updates provided
06 March 2024
helpful and friendly service
06 March 2024
Very satisfy with stuffs at Manchester Williams, friendly and professional.
05 March 2024
The whole process was easy
05 March 2024
Good communication and keeping me informed on how my repair on the car was going.
05 March 2024
Claire has diligently sorted out an issue with the sunroof in my countryman
04 March 2024
Friendly team.
04 March 2024
Great friendly staff
04 March 2024
Updated with progress
04 March 2024
My car was bought from Stockport but when I took the car into Trafford for work to be done, both areas worked well to resolve any issues
03 March 2024
Good work done
03 March 2024
The real score given is 4/5. But I can't seem to submit without giving 5/5. Almost satisfied because because I have a cut in my tyre. Would have been nice to know the cost of getting the tired placed. Should have been offered as an option
01 March 2024
Was very easy and prepared when I got there and sorted a courtesy car for me
29 February 2024
Lovely person dealt with me. Kept me updated. Professional polite and friendly
29 February 2024
Great experience
28 February 2024
Just very good service
28 February 2024
Easily organised and expertly done
27 February 2024
Claire Heaton is fab!
27 February 2024
Excellent service.
27 February 2024
One on one professional service from start to finish
26 February 2024
On board computer wasn't updated and still showed a vehicle inspection was due and also a brake fluid service
25 February 2024
Claire is very helpful.
25 February 2024
Same reasons for above. Also the car still hasn't actually been fixed when you've had the car for nearly a month. Speaking to someone called Miles who was very rude to me about the worth of my car.
25 February 2024
As above
23 February 2024
Claire is really lovely and very helpful and accommodating. Happy to make enquiries when I have questions.
23 February 2024
Again the service advisor Bright was disrespectful, argumentative, a liar, incompetent, had extremely poor customer service, rude and a disgrace to the brand in my opinion and this was shared by colleagues as I'm still trying to deal with the problem
23 February 2024
Great service
22 February 2024
Service was very good and quicker than expected. Liked the updated video from the workshop, and having the car cleaned at the end!
22 February 2024
When ever I have called into Mini- Trafford I have always been looked after.
12 February 2024
Incredibly quick and care free process.
30 January 2024
Very easy to deal with from start to finish - stress free :)
29 January 2024
Car was cleaned to perfection and service went great, was nice to have a little video explaining
29 January 2024
Booked in easily over the phone. I was kept updated throughout.
29 January 2024
Everything was very smooth and seamless.
29 January 2024
It's always spot on and customer facilities and staff are great
28 January 2024
Staff are always friendly
28 January 2024
Staff kept me informed
28 January 2024
Friendly and helpful staff
28 January 2024
Didn't have to wait long - walked across to the Trafford Centre and they rang me when it was ready
28 January 2024
Great service
28 January 2024
Great guys. Flexible and accommodating. Hats off to them all.
28 January 2024
Unexpectedly, my car needed to be kept until the following day. However, I was telephoned and offered a loan vehicle to avoid inconvenience.
27 January 2024
Service was good but didn't offer as competitive service package as other dealers I.e was dearer monthly and didn't include first service.
17 April 2024
Perfect and on time