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Customer Reviews.

service

5

Kathy is the best receptionist/service administrator I have ever had the pleasure to meet. She is dedicated to her job and nothing is to much for her. I would recommend Williams Manchester to any friends and family.

03 October 2018

sales

5

Phil Hamil always responded to my emails and kept me updated very promptly. I really liked dealing with Phil.

02 October 2018

sales

5

I can't think of anything else that could have been done to help me.

02 October 2018

service

4

Professional staff and premises

01 October 2018

sales

3

It was unclear what date the vehicle was available and what documents I needed to bring with me. Due to the confusion around changing dates, I ended up leaving items in my old car which I had traded in, and was told these could not be retrieved.

30 September 2018

service

5

As already mentioned, it was a pleasant surprise and the mini is a fantastic product.

26 September 2018

service

5

Thoroughly checked

26 September 2018

sales

5

See above. Phil was excellent throughout.

25 September 2018

service

5

Love how you are given an explanation if anything is wrong with your car and how you can then understand the need for any work. Also it’s such a nice touch getting your car back having been cleaned! the team seem like they really enjoy working togeth

25 September 2018

sales

5

the assistant I met during the purchase and handover was very friendly whilst being professional and being disabled I found the surroundings both accessible and comfortable whilst drinking my welcomed cup of coffee.

24 September 2018

service

5

I always feel welcome when I go to Williams Manchester because I can expect to be greeted on a personal level. Kathy is a credit to your organisation and she always has time for every single customer. The whole staff team are really respectful.

23 September 2018

service

4

Good half price MOT offer

21 September 2018

sales

5

Salesman Sam markl such a good guy excellent service also the sales manager I can’t remember her name but she was very helpful as well

21 September 2018

sales

5

Spotless and very friendly.

20 September 2018

service

5

Cathy at reception is fantastic, very professional and welcoming, managed my expectations and kept me regularly informed. Car was ready early with great service! Very trustworthy service centre, have never let me down.

19 September 2018

service

3

Satisfied that the work was completed quickly and without complications. Dissatisfied with customer service.

19 September 2018

service

5

work was completed with no fuss and within the time i was given

19 September 2018

service

3

Service not the same level. Different place from usual garage, service not the same

18 September 2018

sales

5

really welcoming approach by all the staff even those who were not involved in our deal

18 September 2018

service

4

Everything was as described.

18 September 2018

service

5

The car was repaired quickly and at a reasonable cost. I also received a diagnostic report advising me of potential future faults, which will allow me to budget for future repairs

18 September 2018

service

5

Because as I said above every one was so lovely and John who washes the car excellent job looked like a new one when it came out x

14 September 2018

service

3.5

The dealer did not have the latest V5, and are pursuing the previous owner of the vehicle which is a bit open ended

14 September 2018

service

2

See answer for 1.

13 September 2018

sales

5

Always helpful and keep you informed through the whole process from design to delivery

12 September 2018

service

5

Very satisfied

12 September 2018

service

3

The actual service itself was really good - cleaning the car afterwards is a great touchAlthough having an appointment service on a Saturday would be a huge improvement. First come, first serve is not efficient.

11 September 2018

sales

5

Nice clean centre and refreshments available which is always nice.

11 September 2018

service

5

all my needs were catered for

11 September 2018

sales

5

very helpful and Danial at williams mini at old trafford manchester was very good he did not put me under any pressure to buy .5 stars superb

11 September 2018

service

1

Please read the above. I am a very unhappy customer. This has definitely put me off buying another mini next year due to the appalling service I was given.

11 September 2018

service

5

I have owned My Mini since February 2015 and it has always been serviced by MINI Manchester during this time. I have always found the service provided to be of a high standard during this 3 and a half year period.

04 September 2018

service

5

See above

03 September 2018

service

5

Always get great service and this is our 5th mini from you.

27 August 2018

service

5

Your team at the Service Centre have been great, Cathy in particular. I've had to wait for a part to be in stock before booking my car in. Cathy kept me informed,we agreed a provisional date for the work to be done which made planning for me easier

11 August 2018

service

5

Car serviced and picked up as arranged.