The service staff were brilliant and helpful but getting anyone to answe the phone is a miracle!!

Mel was very helpful, I didn't have a lot of options to choose from and I wasn't convinced it was the right car but she was really nice to deal with.

I struggled to get a answer from the phone when I originally called the garage I was told some one would call me every day for a week

Problem quickly identified and rectified.

good response to issues and questions.

Sam had exceptional customer service skills was really helpful in answering whatever questions I had in regards to the car I was looking for. At no point was the sale too pushy.

Very happy with the service from Alanna Bryant.

Helpful and friendly staff Very knowledgeable

Nat & Alanna were great & very helpful

Always lovely people to deal with

It was a pleasure to deal with the team at every stage of the process, from requesting an initial brochure all the way through to purchasing the MINI - particularly in comparison to other car dealerships that we spoke to, who were unhelpful / pushy.

Easy to connect through and was given an appointment straight away

It would of been full marks only for the fact I had to try over 3-4 days to get through to the service department, once through I had no problems, staff were very accommodating and polite.

Alanna was very helpful and informative. It's the second purchase over the last year for my husband and myself both times Alanna has dealt with things.

Staff awesome Service centre appearance not as expected it's tired and cramped and not well sign Posted

Lovely experience that's why I keep coming back quality car, staff wonderful

Told that car would be ready in 30 mins and wasn't. Had to wait while it was cleaned and then only the outside was cleaned. We'd have arrived later if we'd known and then it could have been valeted properly.

Value for money

A couple of things still don't appear to have been fully resolved

Satisfied.. The only thing I didn't like was I had dealt with Louise from the start ,Louise had already asked me about Gap insurance in which I declined. On the last day a lady whom I had not met asked again felt a bit pressured & uncomfortable.

Excellent experience from start to end

Could nt have done more & my car was sparkling.

Sam made everything run smoothly with no hitches along the way

Helpful, pleasant, efficient service

Mini did everything I asked.

Excellent service very friendly staff always very helpful

As above, really pleased they spotted a full service was due and just did it. Same as above re difficulty in speaking to someone to book in.

Pleasant reception chap. Service carried out quickly

Lovely polite helpful team, kept me notified of service detail ina professional manner

very efficent

service and aftercare

Always reliable and friendly

The work is carried out quickly.

Service very well organised, carried out speedily whilst I waited with the engineer offering advice regarding how to Carry out some of the settings.

Really easy and they kept in touch to day what was happening.

Sam went above and beyond to help me decide which Mini would be perfect for me as my first ever car. He was able to answer all of my questions and i felt well informed about my decisions.

Fast, efficient and professional

Great service with good communication. Only reason for not being completely satisfied is a discrepancy over the price.

Always work hard to deliver high quality service

The lady who helped me Mel was amazing and made the whole experience run so smoothly

Great experience and we were well looked after

As said salesman was great

Booked engine oil service online as unable to get through on the phone. According to the website service should have been £99 or £107 with micro filter. Williams initially quoted £230 when I dropped it off. Why are they trying to charge +double?

My delivery date was almost a month later than when originally told. I bought mats and no one fitted them for me or even offered to they were also late to arrived had my new car during the snow and no mats in it for a week.

I was completely satisfied with the way I was dealt with during the process.