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Customer Reviews.

service

5

Excellent

11 June 2021

sales

5

Excellent communication throughout the process

08 June 2021

sales

5

Good communication during lockdown Delivered what I asked for Alana was very pleasant and a pleasure to deal with

07 June 2021

service

5

Simple process and excellent customer service.

07 June 2021

service

5

They delivered on what they promised.

06 June 2021

service

5

Your service department is helpful, friendly and efficient

04 June 2021

service

5

It was a very simple process. The car was ready within a couple of hours. A text message was sent to inform me that the car was ready for collection.

03 June 2021

sales

5

Melanie was so kind and helpful

02 June 2021

sales

5

great service from Sam.

01 June 2021

service

3

service went smoothly

27 May 2021

sales

5

See above - Dan was first class!

24 May 2021

service

5

Sophie was excellent, and really put me at ease as I was worried about the fault with my mini. I was completely satisfied with my customer service experience on this occasion from all the staff I communicated with. Fault was repaired very quickly.

23 May 2021

service

5

Very pleasant and helpful receptionist who showed me the short cut through BMW to get back to the Trafford centre. The lady on the service department was again very helpful and professional .

23 May 2021

service

5

Efficient, safe

21 May 2021

service

5

Very good.

20 May 2021

sales

5

I was kept informed every step of the process.

18 May 2021

service

4

In and out very organised

18 May 2021

sales

5

Kept in contact, delivery was speedy. Everything very smooth.

17 May 2021

service

5

Service staff were polite, friendly and very helpful.

16 May 2021

sales

5

Dealer hung onto my car for a few extra weeks as I was waiting on funds for cash purchase to arrive.

11 May 2021

sales

5

Very smooth - clear instructions - kept updated

10 May 2021

service

5

Clare looked after us very well

10 May 2021

sales

5

Just perfect ??

10 May 2021

service

5

Diagnosis and fix were quick and simple. The staff were all great.

09 May 2021

service

5

Excellent

09 May 2021

service

5

Very quick as a waiting appointment

03 May 2021

service

5

Good service overall and specially from Claire

02 May 2021

sales

5

Friendly help from Stacey

02 May 2021

service

5

Great communication from the team and great to receive a video diagnostic of my car

28 April 2021

service

4.5

Again, not happy at needing to spend so much on a 'young' car but the service I received was very good. Good communication from claire and I feel I was charged appropriately for the extension time and work it took which they didn't expect.

28 April 2021

service

5

Great

24 April 2021

service

5

Everything carried out as expected and in a timely manner.

24 April 2021

service

5

Helpful, efficient, from the greetingbthrough to informative video

20 April 2021

service

5

Claire great service

16 April 2021

sales

5

Everything was done like you would expect from a dealer but I felt I was dealt with a level above.

14 April 2021

sales

5

I have no complaint from throughout the whole sales process. Very easy and it's all done online. Very efficient.

14 April 2021

sales

4

No major issues. There was a delay in getting car prepared which was disappointing, but was explained by COVID-19 issues.

14 April 2021

sales

5

Although I have yet to collect my new car, as I am currently working overseas, the staff at the Mini Centre have really demonstrated that they care for my individual needs.

12 April 2021

service

5

My car was returned clean with a fresh MOT and a follow up video explaining what had been checked and what if anything required attention. The only advisory was that the tyre inflation liquid was out of date - who knew it went out of date!

12 April 2021

sales

5

I asked lots of questions, and felt that I was pestering Alanna too much. However, she expressed to me that nothing was too much and that she was here to help me.

10 April 2021

sales

5

The assistant was very helpful and explained how to use the car etc

10 April 2021

service

5

Great service and very friendly and helpful staff.

10 April 2021

service

4

No issues, staff helpful

09 April 2021

service

5

Friendly service and car was also cleaned

06 April 2021

sales

4

After purchase I was kept informed and pick up was very smooth. My car arrived ahead of schedule and all was organised well.

05 April 2021

service

4

As above, v good customer service. Like the little videos highlighting any issues & whole process very smooth and efficient.

05 April 2021

sales

5

Great experience

04 April 2021

sales

5

Taken care of by the same person who took lots of care to understand my requirements and answered all my questions

03 April 2021

sales

5

All good

03 April 2021

sales

3.5

Efficient service