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Customer Reviews.

service

4

The service staff were brilliant and helpful but getting anyone to answe the phone is a miracle!!

14 April 2019

sales

5

Mel was very helpful, I didn't have a lot of options to choose from and I wasn't convinced it was the right car but she was really nice to deal with.

12 April 2019

service

3

I struggled to get a answer from the phone when I originally called the garage I was told some one would call me every day for a week

10 April 2019

service

5

Problem quickly identified and rectified.

09 April 2019

sales

4

good response to issues and questions.

09 April 2019

sales

5

Sam had exceptional customer service skills was really helpful in answering whatever questions I had in regards to the car I was looking for. At no point was the sale too pushy.

08 April 2019

sales

5

Very happy with the service from Alanna Bryant.

08 April 2019

service

5

Helpful and friendly staff Very knowledgeable

07 April 2019

sales

5

Nat & Alanna were great & very helpful

06 April 2019

service

5

Always lovely people to deal with

02 April 2019

sales

5

It was a pleasure to deal with the team at every stage of the process, from requesting an initial brochure all the way through to purchasing the MINI - particularly in comparison to other car dealerships that we spoke to, who were unhelpful / pushy.

02 April 2019

service

5

Easy to connect through and was given an appointment straight away

01 April 2019

service

4

It would of been full marks only for the fact I had to try over 3-4 days to get through to the service department, once through I had no problems, staff were very accommodating and polite.

01 April 2019

sales

5

Alanna was very helpful and informative. It's the second purchase over the last year for my husband and myself both times Alanna has dealt with things.

01 April 2019

service

4

Staff awesome Service centre appearance not as expected it's tired and cramped and not well sign Posted

01 April 2019

sales

5

Lovely experience that's why I keep coming back quality car, staff wonderful

30 March 2019

service

4

Told that car would be ready in 30 mins and wasn't. Had to wait while it was cleaned and then only the outside was cleaned. We'd have arrived later if we'd known and then it could have been valeted properly.

27 March 2019

service

5

Value for money

26 March 2019

service

4

A couple of things still don't appear to have been fully resolved

22 March 2019

service

3

Satisfied.. The only thing I didn't like was I had dealt with Louise from the start ,Louise had already asked me about Gap insurance in which I declined. On the last day a lady whom I had not met asked again felt a bit pressured & uncomfortable.

21 March 2019

sales

5

Excellent experience from start to end

19 March 2019

service

5

Could nt have done more & my car was sparkling.

19 March 2019

sales

5

Sam made everything run smoothly with no hitches along the way

18 March 2019

service

5

Helpful, pleasant, efficient service

16 March 2019

service

5

Mini did everything I asked.

15 March 2019

service

5

Excellent service very friendly staff always very helpful

10 March 2019

service

4

As above, really pleased they spotted a full service was due and just did it. Same as above re difficulty in speaking to someone to book in.

10 March 2019

service

5

Pleasant reception chap. Service carried out quickly

08 March 2019

service

5

Lovely polite helpful team, kept me notified of service detail ina professional manner

26 February 2019

service

5

very efficent

25 February 2019

service

1

service and aftercare

25 February 2019

service

5

Always reliable and friendly

25 February 2019

service

5

The work is carried out quickly.

24 February 2019

service

5

Service very well organised, carried out speedily whilst I waited with the engineer offering advice regarding how to Carry out some of the settings.

24 February 2019

service

5

Really easy and they kept in touch to day what was happening.

22 February 2019

sales

5

Sam went above and beyond to help me decide which Mini would be perfect for me as my first ever car. He was able to answer all of my questions and i felt well informed about my decisions.

21 February 2019

service

5

Fast, efficient and professional

21 February 2019

service

4

Great service with good communication. Only reason for not being completely satisfied is a discrepancy over the price.

18 February 2019

service

5

Always work hard to deliver high quality service

17 February 2019

sales

5

The lady who helped me Mel was amazing and made the whole experience run so smoothly

16 February 2019

sales

5

Great experience and we were well looked after

15 February 2019

sales

4

As said salesman was great

09 February 2019

service

2

Booked engine oil service online as unable to get through on the phone. According to the website service should have been £99 or £107 with micro filter. Williams initially quoted £230 when I dropped it off. Why are they trying to charge +double?

08 February 2019

sales

3.5

My delivery date was almost a month later than when originally told. I bought mats and no one fitted them for me or even offered to they were also late to arrived had my new car during the snow and no mats in it for a week.

08 February 2019

service

5

I was completely satisfied with the way I was dealt with during the process.