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Customer Reviews.

service

5

I was made to feel that my car was in expert hands & there wasn't anything I could find fault with in my visit.

11 November 2019

service

4

So far so good

11 November 2019

service

5

On time in full.

11 November 2019

service

5

Said above first class

09 November 2019

service

5

Efficient

09 November 2019

service

5

Very pleasant surroundings and the staff were extremely helpful and polite - nothing was too much trouble

08 November 2019

sales

5

All the above reasons,

07 November 2019

service

3

Online booking lost. Had to call. Asked re taxi - waved in direction of front desk - no one there. Poorly signposted - not clear that Mini and BMW together. "92 jobs in today so cannot guarantee finish time" - presume plenty mechanics?

04 November 2019

service

4

I have the TLC pack but break fluid changes are not included. Was not aware of that so didn't expect to have to pay for my service.

04 November 2019

service

5

the team are very friendly and take care of all our needs once we put the keys in their hands

01 November 2019

service

5

Service was quick and efficient. Car was cleaned and washed in 90 mins as promised.

25 October 2019

service

5

Good service, friendly representatives, overall happy with the quality of MINIs

23 October 2019

sales

5

My salesman was very patient and kind and the whole experience was very easy

21 October 2019

service

5

Mel listened to what I wanted and even though I didn't like the first car she really focussed to find the right one for me and she did! Very friendly and welcoming atmosphere at Trafford branch.

21 October 2019

service

5

Customer service is excellent

20 October 2019

service

5

I just am

18 October 2019

sales

5

No pressure selling Relaxed atmosphere Personable staff

18 October 2019

service

4

As above and valeted the car

17 October 2019

service

4

Found drop off extremely efficient but collection wasn't great. Was left waiting for over 45mins because the original representative I spoke to didn't pass on the message that I was waiting! I was waiting to pay & collect my car from MOT & service

15 October 2019

service

5

a wonderful service

15 October 2019

sales

5

Really satisfied. Excellent service

14 October 2019

sales

5

even though I had to wait a week after original delivery date Louise put every effort to ensuring I had my mini delivered to me in excellent condition.

14 October 2019

sales

5

Mark was amazing, from the initial phone call booking a test drive to talking about the best course of action for me after I fell in love with the car. He was honest, polite and very professional. The aftercare has also been great.

11 October 2019

service

5

Jake was brilliant as always, he is an asset to the company The new site was easy to find and efficient. The video text was very useful addition courtesy care was very useful

10 October 2019

sales

5

Recommend that my friend purchased a mini Greta service

10 October 2019

sales

5

Sales man very helpful. I was not rushed and given I formation on different options.

10 October 2019

sales

5

Pleasant and efficient

10 October 2019

sales

5

Sales team exelent and helpful

10 October 2019

sales

5

Sam Markl such a nice smiley relaxed chap

10 October 2019

sales

5

Efficient and courteous service

09 October 2019

service

5

Some minor issues were resolved satisfactorarily

08 October 2019

sales

5

Alanna was really helpful, answered all our questions and made the process really easy

08 October 2019

sales

5

The atmosphere was nice, everyone was friendly. I felt very welcome. I was able to easily arrange appointments to fill in any necessary paperwork and was kept updated about the production of my car and it's delivery date.

08 October 2019

sales

5

Mel was amazing

08 October 2019

sales

5

The purchase was concluded at the old site in Stretford, and delivered from the new premises in Trafford Park. There were clearly issues with the move - postal confusion, delayed installation of equipment, decorating still going on, etc - but the sal

07 October 2019

sales

5

Efficient, helpful & friendly service.

06 October 2019

service

5

Quick and easy

06 October 2019

sales

5

I wouldn't keep going back to them if I was not happy with the service & product.

06 October 2019

sales

3

I completed all the financial documents in the new showroom at Event City, I found the 'noise' of the supposedly background music very loud, and very distracting when trying to concentrate on legal matters, the music played should be easy listening

06 October 2019

service

5

Handled immediately. Excellent service.

05 October 2019

sales

4.5

I received contradictory information from Motability regarding delivery times.

01 October 2019

sales

5

1st class service all the way. Particularly Sam Markl

01 October 2019

sales

1.5

Mine had moved offices, I didn't get enough information about the quality of the car and have had to search on the internet for answers to questions. The sales person was very nice but I felt her knowledge was limited on the vehicle.

29 September 2019

sales

5

Very quick to respond to queries and provided ample information and kept me updated on the timescale for delivery

29 September 2019

service

5

always easy to deal with

27 September 2019

sales

5

Great service from sales and finance people

20 September 2019

service

5

Very satisfied great staff and lovely

17 September 2019

sales

5

Dan was so helpful and patient with my situation

17 September 2019

service

5

Excellent customer care and I trust them completely

17 September 2019

service

5

Mini was booked in and was completed while I waited so no problems .