I was made to feel that my car was in expert hands & there wasn't anything I could find fault with in my visit.

So far so good

On time in full.

Said above first class

Efficient

Very pleasant surroundings and the staff were extremely helpful and polite - nothing was too much trouble

All the above reasons,

Online booking lost. Had to call. Asked re taxi - waved in direction of front desk - no one there. Poorly signposted - not clear that Mini and BMW together. "92 jobs in today so cannot guarantee finish time" - presume plenty mechanics?

I have the TLC pack but break fluid changes are not included. Was not aware of that so didn't expect to have to pay for my service.

the team are very friendly and take care of all our needs once we put the keys in their hands

Service was quick and efficient. Car was cleaned and washed in 90 mins as promised.

Good service, friendly representatives, overall happy with the quality of MINIs

My salesman was very patient and kind and the whole experience was very easy

Mel listened to what I wanted and even though I didn't like the first car she really focussed to find the right one for me and she did! Very friendly and welcoming atmosphere at Trafford branch.

Customer service is excellent

I just am

No pressure selling Relaxed atmosphere Personable staff

As above and valeted the car

Found drop off extremely efficient but collection wasn't great. Was left waiting for over 45mins because the original representative I spoke to didn't pass on the message that I was waiting! I was waiting to pay & collect my car from MOT & service

a wonderful service

Really satisfied. Excellent service

even though I had to wait a week after original delivery date Louise put every effort to ensuring I had my mini delivered to me in excellent condition.

Mark was amazing, from the initial phone call booking a test drive to talking about the best course of action for me after I fell in love with the car. He was honest, polite and very professional. The aftercare has also been great.

Jake was brilliant as always, he is an asset to the company The new site was easy to find and efficient. The video text was very useful addition courtesy care was very useful

Recommend that my friend purchased a mini Greta service

Sales man very helpful. I was not rushed and given I formation on different options.

Pleasant and efficient

Sales team exelent and helpful

Sam Markl such a nice smiley relaxed chap

Efficient and courteous service

Some minor issues were resolved satisfactorarily

Alanna was really helpful, answered all our questions and made the process really easy

The atmosphere was nice, everyone was friendly. I felt very welcome. I was able to easily arrange appointments to fill in any necessary paperwork and was kept updated about the production of my car and it's delivery date.

Mel was amazing

The purchase was concluded at the old site in Stretford, and delivered from the new premises in Trafford Park. There were clearly issues with the move - postal confusion, delayed installation of equipment, decorating still going on, etc - but the sal

Efficient, helpful & friendly service.

Quick and easy

I wouldn't keep going back to them if I was not happy with the service & product.

I completed all the financial documents in the new showroom at Event City, I found the 'noise' of the supposedly background music very loud, and very distracting when trying to concentrate on legal matters, the music played should be easy listening

Handled immediately. Excellent service.

I received contradictory information from Motability regarding delivery times.

1st class service all the way. Particularly Sam Markl

Mine had moved offices, I didn't get enough information about the quality of the car and have had to search on the internet for answers to questions. The sales person was very nice but I felt her knowledge was limited on the vehicle.

Very quick to respond to queries and provided ample information and kept me updated on the timescale for delivery

always easy to deal with

Great service from sales and finance people

Very satisfied great staff and lovely

Dan was so helpful and patient with my situation

Excellent customer care and I trust them completely

Mini was booked in and was completed while I waited so no problems .