staff as always with Mini excellent. Welcoming and helpful

Only following the sale did the service falter - up to that point it was an excellent experience. The 2 week period, several calls and unnecessary visits to the showroom to be refunded with our PX equity was not really acceptable. Could be better!

Efficient and courteous.

Excellent service , friendly staff and impressive Site

I am very satisfied with the service I received and the repairs to my mini just disappointed with the price very expensive and the cost has gone up by £50 in 18 months.

Enjoyed the new premises and procedures and was kept informed by phone regarding work being done

Everything was explained clearly to me when my car was finished.

The staff are very friendly and helpful

As above, basically Mel was fantastic

Great service, nice people, helpful.

Could have been easier on the way out.

Staff pleasant and was efficient once got there. Terrible trying to get through on phone.

Polite efficient sales advisor very informative

Went to the Trafford Park branch just to have a look and put a deposit down there and then. Abbie was very helpful. She asked me what I required in the car and she found the perfect one for me.

Good service

Always get a fab service from Williams

On time, good service

The whole process of choosing my Mini was made so easy by Mel, thank you

Professional staff

I dropped off my mini at the new premises. No signs displayed any service department. I went into the mini dealership. Nobody was at reception. One staff member was in the showroom on the telephone, who ignored me. I walked around for 10-15 mins.....

Car Valet below standard expected

Service experience excellent the mini is running excellent & was informed of problem & cost plus kept up to date on progress

Fault was fixed in a matter of days

New Mini has all the features I expected and this is my third purchase - kind attentive staff throughout

Brilliant customer service by the lovely Alanna. She spent time going through the cars available. When i collected my Mini i was so excited with the big reveal!!!

I had a problem after the service and when I managed to speak to someone was told to bring the car in and have this put right. I wasn't told until then that this would cost me £200. I was unhappy with the manner and tone of the man who served me.

From start to finish, the service was excellent and Abbie Newton was brilliant. I ordered special decals to be added before I took delivery and that was done with no hassle, everything overall went very smoothly.

Alanna Bryant given us excellent customer service to the highest standard. From start to finish the level of customer service Alanna have gave to us left us feeling satisfied and happy to drive away with the mini country man!....

Every thing was easy no hassle lovely staff Natalie and Melanie from Trafford centre mini dealership 5 *****

The unveiling of the car was amazing! So special and an experience I will never forget. The effort and time taken by Sam to go through the functions of the car on the hand over made such a difference.

Enjoyed the experience, apart from one hiccup. All perfectly fine prior to service, after which it was very kindly cleaned, Two days after the service, left side indicator fell out. Slightly annoying. I have refitted, but the clip mechanism is broken

As previously mentioned I have always dealt with the same sales person, Melanie Shaw, she has been consistent in her dealings with my wife and I and even though she moved from Stockport to Manchester, we went to her for the new car deal.

very professional

Sam Lenny was excellent to deal with, promptly answering all our queries, nothing was a problem to him. Kept us updated throughout the entire process.

Pleasant experience apart from the bill!

Really professional

Deal explained and very satisfactory.

Mel remembered details from conversations we had which makes you feel like an individual not just a sale Jake also remembered from a previous sale! The new centre is very plush, particularly liked the handover in your own little indoor area

As before. Was much much better experience than when we went to a local showroom.

I couldn't have had better service. Alanna Bryant from Williams Manchester was fab. I went in not knowing my options and she advised me through everything! She also kept me up to date throughout the whole process and made the experience so easy !

By the time I had my car booked in the warranty had expired. I needed the windscreen wash wipe unblocking and was told it's not covered on the warranty anyway.

I took the car in for an MOT and service and it came back with air in the brakes, which made the car dangerous to drive. I had to return the next day to have the problem fixed. Not sure how the car could have been released to me in this condition.

The service was carried out promptly and accurately.

Car was ready for me to pick up at time requested was really pleased

Due to the customer service given to me .

Very professional people, welcoming and the new service station is awazing

Not overly impressed with the Mini , exterior styling is excellent but I think interior quality lets it down. We have a one series in the household and for not a lot more money its far better quality.

Mel was great, efficient and friendly

No problems with booking in or requesting a day that I needed for the car to be dropped off

I was happy with the service from the initial phone call, to the collection of my car when repaired. The staff were very helpful and nice.