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Customer Reviews.

service

5

My car was given a winter health check and was found to be in good condition and safe. This was followed up with an email message and video of the check carried out by the mechanic. Excellent service given by all staff I encountered.

10 January 2019

sales

5

Was made to feel welcome, free drinks yay! good clear explanations and adapted to my wants and needs pretty much all the way, made what is a minefield of buying a car, a lot simpler. thank you!!

10 January 2019

sales

5

Samuel Markl, the sales executive, was exemplary from the moment I first walked through the showroom's door; throughout the purchasing process; and after the car had been collected. He deserves some recognition as he is a real asset to the company.

10 January 2019

service

5

Even though i arrived late (stuck in traffic from an accident), they were very helpful and fitted me in. The receptionist also took the time to check my 'pack' and recommended a service whilst I was there (I was only booked in for an end of warranty

10 January 2019

sales

5

Great attention to detail, brilliant after sales care

10 January 2019

sales

5

Couldn't be nicer

08 January 2019

sales

5

Alanna Bryant was simply fantastic! she was helpful, polite, always happy to answer every questions we asked her. If a could give her 10 stars instead of 5 I wouldn't esitate one sec.

08 January 2019

sales

1

Although Daniel was very helpful through the sale process I do not feel that accurate information about the collection process was provided resulting in costs to me of over £300.

05 January 2019

sales

4

I didn’t like the fact I had to sign documents that said I had done certain things when I hadn’t

02 January 2019

sales

5

Excellent customer service throughout the purchasing process.

02 January 2019

sales

5

Very happy with the car and the mini centre I dealt with

02 January 2019

service

5

They looked after my wife and explained everything when she dropped off the car and also when she picked it up later.

27 December 2018

service

5

Had nothing to complain about

25 December 2018

service

5

Great customer service, booked in for brakes but managed to service at the same time which was really appreciated. I think it was ‘Jake’ he was excellent and when I collected my car he remembered our morning conversation.

24 December 2018

service

5

The staff were courteous and very welcoming and helpful at all times.

24 December 2018

service

5

Exerllant

22 December 2018

sales

5

I was treated well and looked after by all the staff at the Manchester centre.

21 December 2018

service

5

It's all about your people. They are a good bunch.Hold onto them and nurture them. They make your business what it is.

20 December 2018

service

5

The lady that felt with me was very professional

18 December 2018

sales

5

The customer service was great from start to finish.Phil Hammill from the Manchester branch

14 December 2018

service

5

service completed quickly and car was in a lovely clean condition when I collected.

14 December 2018

sales

4

Very satisfied. Alanna Bryant kept me informed regularly about the progress. She even rang me a couple of times to explain how certain things worked in the car.

14 December 2018

sales

5

From start to finish we received a great service from Mel at Williams Manchester. At no time did we feel pressured into buying, product knowledge, car and finance, was excellent and we were kept fully informed at all times.

13 December 2018

service

5

There's nothing I could fault with the service I and my car received.

13 December 2018

service

5

Always very helpful especially from Kathy

13 December 2018

service

5

Great service

12 December 2018

sales

5

Melanie Shaw was excellent again (this is my second purchase from her). Melanie had changed dealership and I followed her to her new place of work.

12 December 2018

sales

5

Updates sent

12 December 2018

sales

5

Only error was a bit of miscommunication with the protect treatment for the car but able to offer a resolution so doesn’t effect my satisfaction.

10 December 2018

service

5

My service was carried out as planned and a helpful video message from my technician assured me my car was in excellent condition.

10 December 2018

service

5

Service carried out as advised.Mechanical staff excellent and explained any faults and advised of future replacements or repairs which may be needed in the near future.

08 December 2018

service

5

Very punctual

07 December 2018

service

3

Again this score is purely based on the fact my car has to go back in for further investigations and is not based on the delivery of care from the MCR service desk as this has been excellent.

06 December 2018

service

5

Extremely friendly and helpful staff :)

05 December 2018

service

5

Quick service and staff are friendly

04 December 2018

service

5

Kept informed at all times about progress and quick turnaround

04 December 2018

sales

5

Loved the videos felt involved

04 December 2018

service

3

Problem returned within 2 weeks

03 December 2018

service

5

I thought my car was due for a service but apparently it wasn’t. But I took advantage of the free winter check, to ensure everything was ok. It only took a short while and was even given a valet!

03 December 2018

service

5

Great service and friendly staff

03 December 2018

service

5

Staff very helpful and friendly

02 December 2018

sales

5

professional & pleasant salesperson

02 December 2018

sales

5

Worked to my timescale. Understood I was time poor due to work life and Denis was supportive throughout this time. Kept me fully updated. Made me feel welcome at the dealership. Sent me any videos of my new car.

30 November 2018

service

5

As above very helpful staff and personable. Was made to feel comfortable whilst waiting and offered complimentary tea and biscuits.

28 November 2018

service

5

Kathy on the service reception is outstanding. Friendly and knowledgeable and always happy to help. She is a ray of sunshine!

28 November 2018

service

5

All work completed and no issues

27 November 2018

service

5

Friendly, helpful and efficient staff - as always! And they even valet the car and offer taxis if needed...

27 November 2018

service

5

Extremely helpful

26 November 2018

sales

5

Having bought my first Mini Countryman from Philip Hammill when he was with Mini Bolton, it seemed sensible to deal with him for my second purchase and my wife tracked him down to Mini Manchester to enable me to do this

25 November 2018

service

5

Didn’t encounter any problems apart from parking the car on arrival.