They phoned when the car was ready, good valet and they booked a taxi for me
Good efficient service Felt confident in the job done
Staff were friendly, accessible and answered all questions to my satisfaction
Did what was expected and car was cleaned
Drop off service excellent Customer service excellent
Good communication throughout
But for Alanna's service, this would be a 2 due to the time to get the car but she made it acceptable, what a star
The customer service from all the team, especially Daniel was excellent.
Best part. Stacey did her best at showing me all the car given the circumstances.
Always happy with the service I receive at mini
The booking process,the dropping of and picking up the went very smoothly
My car is running fab and was cleaned lovely
A very efficient process
Great organisation in the light of COVID restrictions. Very comfortable waiting area. Explanation of work done was useful and video provided of the service which is great
Claire was really helpful and friendly
It was easy
Excellent communication. A delightful member of the Team was allocated to me and he was well informed and made sure the process was very smooth.
Communication well, informed me every stage of the car fixing, very official and no mess about.
Williams is amazing. Proper customer service. No persuading to carry out extra work. Kept to time and kept me informed. Will definitely use again.
Never had any issues and all work is done in a timely manner
All down to Claire, she was simply amazing
Because Alanna made sure everything was sorted before we got there & with covid I thought she did a fantastic job! Everything was smooth & easy..
COVID delayed the collection from pre Christmas to Feb, but I understand in normal times it would have been to the agreed timing.
Prompt service and very friendly polite staff
All round great service
Feel valued as a customer and the service was fast and efficient
Quick and easy
No complaints at all with the service experience. All excellent.
No problems or issues other than the fact I had to wait for 2.5 hours and there no coffee machines etc which I understand due covid but there wasn't even a water machine. I was spitting feathers so maybe mention when booking to bring drink
Car was serviced,& MOTd, swift, efficient, all fully explained, staff were excellent
I was greated with a smile when I arrived with my car and was told I could wait while the MOT was done. I was shown to a very comfortable clean waiting room.
good and easy service
All work carried out on time and as arranged
Good all round service
Alana the salesperson was professional, most helpful and friendly
The whole process was well informed and well handled . i have never bought a car on line before with out seeing it . Abbie sent me full photos and a video . the other dealers did not even ring me back
Very good service from both staff and mechanics
a fantastic garage and facility, all professionally run. A little expensive to have a basic service but feel looked after.
Took a lot longer than advised so I would not have chosen to wait had I known. However it is lockdown so still satisfied.
5 star service
The service we received was excellent! From start to finish the process was slick especially given the restrictions in place due to COVID. Our car was
Very happy with the service