sales
As said salesman was great
As said salesman was great
Booked engine oil service online as unable to get through on the phone. According to the website service should have been £99 or £107 with micro filter. Williams initially quoted £230 when I dropped it off. Why are they trying to charge +double?
I was completely satisfied with the way I was dealt with during the process.
My delivery date was almost a month later than when originally told. I bought mats and no one fitted them for me or even offered to they were also late to arrived had my new car during the snow and no mats in it for a week.
can not fault any part of my experience - wonderful!
It was easy, but I was led to believe that the car would be ready a month earlier than it actually was.
Because i havnt got a Mini
I have a service plan so was only charged 40 for the MOT but two days later had a call saying I owed 40 extra because an item they did was not included in the service package this was due to poor staff knowledge about MIni
Initial booking was lost so no courtesy car was available
Very helpful throughout the process of buying the mini
Sam was attentive and dealt with all queries promptly. He was very professional and was a brilliant ambassador for Mini
Was made to feel welcome, free drinks yay! good clear explanations and adapted to my wants and needs pretty much all the way, made what is a minefield of buying a car, a lot simpler. thank you!!
Great attention to detail, brilliant after sales care
My car was given a winter health check and was found to be in good condition and safe. This was followed up with an email message and video of the check carried out by the mechanic. Excellent service given by all staff I encountered.
Even though i arrived late (stuck in traffic from an accident), they were very helpful and fitted me in. The receptionist also took the time to check my 'pack' and recommended a service whilst I was there (I was only booked in for an end of warranty
Samuel Markl, the sales executive, was exemplary from the moment I first walked through the showroom's door; throughout the purchasing process; and after the car had been collected. He deserves some recognition as he is a real asset to the company.
Alanna Bryant was simply fantastic! she was helpful, polite, always happy to answer every questions we asked her. If a could give her 10 stars instead of 5 I wouldn't esitate one sec.
Couldn't be nicer
Although Daniel was very helpful through the sale process I do not feel that accurate information about the collection process was provided resulting in costs to me of over £300.
I didnt like the fact I had to sign documents that said I had done certain things when I hadnt
Excellent customer service throughout the purchasing process.
Very happy with the car and the mini centre I dealt with
They looked after my wife and explained everything when she dropped off the car and also when she picked it up later.
Had nothing to complain about
The staff were courteous and very welcoming and helpful at all times.
Great customer service, booked in for brakes but managed to service at the same time which was really appreciated. I think it was Jake he was excellent and when I collected my car he remembered our morning conversation.
Exerllant
I was treated well and looked after by all the staff at the Manchester centre.
It's all about your people. They are a good bunch.Hold onto them and nurture them. They make your business what it is.
The lady that felt with me was very professional
The customer service was great from start to finish.Phil Hammill from the Manchester branch
Very satisfied. Alanna Bryant kept me informed regularly about the progress. She even rang me a couple of times to explain how certain things worked in the car.
service completed quickly and car was in a lovely clean condition when I collected.
There's nothing I could fault with the service I and my car received.
Always very helpful especially from Kathy
From start to finish we received a great service from Mel at Williams Manchester. At no time did we feel pressured into buying, product knowledge, car and finance, was excellent and we were kept fully informed at all times.
Melanie Shaw was excellent again (this is my second purchase from her). Melanie had changed dealership and I followed her to her new place of work.
Great service
Updates sent
My service was carried out as planned and a helpful video message from my technician assured me my car was in excellent condition.
Only error was a bit of miscommunication with the protect treatment for the car but able to offer a resolution so doesnt effect my satisfaction.
Service carried out as advised.Mechanical staff excellent and explained any faults and advised of future replacements or repairs which may be needed in the near future.
Very punctual
Again this score is purely based on the fact my car has to go back in for further investigations and is not based on the delivery of care from the MCR service desk as this has been excellent.
Extremely friendly and helpful staff :)
Loved the videos felt involved
Kept informed at all times about progress and quick turnaround
Quick service and staff are friendly
Great service and friendly staff
I thought my car was due for a service but apparently it wasnt. But I took advantage of the free winter check, to ensure everything was ok. It only took a short while and was even given a valet!