Alanna was brilliant about keeping me informed

Alanna was highy personable and very helpful throughout the process from ordering the car right through to handing it over on the day of collection - she is a credit to the business there in summary

Cared about getting the best for me

The sales executive looked after our Mini buying experience very well considering the COVID restrictions that have made everyone's lives more awkward recently.

Always do what they say.

Quick and organised!

Excellent handover

My car was delivered earlier than expected. Purchase was easily sorted.

Quick and clear

Brilliant communication and staff so friendly and helpful. And only necessary work done and other stuff well explained.

Was really quick, the staff were attentive and the waiting area was relaxing.

Service was completed efficiently and within a reasonable waiting time

Salesman Daniel Westwood very friendly and helpful, made the whole procedure very easy.

Service was amazing, however having to pay for it as I had gone over the 38k mileage - as the car had not asked for service - left a very sour taste..

Same as above.

Daniel was great throughout the whole process no matter how much I phoned him up asking for updates on when the car would be in I would always get a call back quickly and he was always there to offer assistance.

My sales rep, Alanna, was so helpful and made the whole process really easy

I was able to purchase the car that I wanted. I received clear communication, and overall a very efficient service

Alanna Bryant was very helpfull and made the experience relaxed and comfortable

The whole experience was easy even in the current situation. The drive in area is a great idea.

Couldn't do any more for us

The virtual tour was very good and let me know what was going on with my car

Through a change of customer representative, a change of premises and to the `COVID precautions, it has been very smooth and professional, organised as always.

everyone was very friendly and professional, and everything was done when they said it would be

Got an appointment quickly. Sensor issue resolved on the day (2 hour wait). Sophie went above and beyond to get a fair deal on the cost given our loyalty to mini and the car only just being out of warranty.

very fast and easy process

The car was already available. I went in on the Monday and picked the car up on my next day off on the Friday

Extremely professional during this difficult time

Great car

Very satisfied

Mel was warm, welcoming and really helpful and professional

Covid prevented the full handover experience but was still well handled.

They talked us through everything and I like how they sent us a video going through what had been done on my mini

I recently got my car serviced however no one explained what got done and changed. I recently had a manufacturing problem and again wasn't told any details all I was told was to pick it up. Would of liked to be told what work had been done and why

My saleswoman Mel was lovely and very professional

Easy booking process, courteous staff, good Covid-19 measures in place, prompt servicing.

Quick and efficient.

The whole experience was faultless in these unprecedented circumstances

Very easy to book service and service completed in suggested time frame

Everything went to my satisfaction.

I had my car end of warranty service & MOT Everything was done as promised and the staff were helpful

Excellent communication and updates

Clear instruction and notification regarding attendance for service Efficient and pleasant front of house staff throughout. The service department were reliable and prompt and gave excellent service.

very friendly and professional

Oil change being a new driver they explained everything to me and was so helpful

happy that my car is in the best hands.

Great premises, efficient Social distancing

Everything went to plan and the customer service was very good

Very efficient and courteous .