My car was given a winter health check and was found to be in good condition and safe. This was followed up with an email message and video of the check carried out by the mechanic. Excellent service given by all staff I encountered.

Was made to feel welcome, free drinks yay! good clear explanations and adapted to my wants and needs pretty much all the way, made what is a minefield of buying a car, a lot simpler. thank you!!

Samuel Markl, the sales executive, was exemplary from the moment I first walked through the showroom's door; throughout the purchasing process; and after the car had been collected. He deserves some recognition as he is a real asset to the company.

Even though i arrived late (stuck in traffic from an accident), they were very helpful and fitted me in. The receptionist also took the time to check my 'pack' and recommended a service whilst I was there (I was only booked in for an end of warranty

Great attention to detail, brilliant after sales care

Couldn't be nicer

Alanna Bryant was simply fantastic! she was helpful, polite, always happy to answer every questions we asked her. If a could give her 10 stars instead of 5 I wouldn't esitate one sec.

Although Daniel was very helpful through the sale process I do not feel that accurate information about the collection process was provided resulting in costs to me of over £300.

I didn’t like the fact I had to sign documents that said I had done certain things when I hadn’t

Excellent customer service throughout the purchasing process.

Very happy with the car and the mini centre I dealt with

They looked after my wife and explained everything when she dropped off the car and also when she picked it up later.

Had nothing to complain about

Great customer service, booked in for brakes but managed to service at the same time which was really appreciated. I think it was ‘Jake’ he was excellent and when I collected my car he remembered our morning conversation.

The staff were courteous and very welcoming and helpful at all times.

Exerllant

I was treated well and looked after by all the staff at the Manchester centre.

It's all about your people. They are a good bunch.Hold onto them and nurture them. They make your business what it is.

The lady that felt with me was very professional

The customer service was great from start to finish.Phil Hammill from the Manchester branch

service completed quickly and car was in a lovely clean condition when I collected.

Very satisfied. Alanna Bryant kept me informed regularly about the progress. She even rang me a couple of times to explain how certain things worked in the car.

From start to finish we received a great service from Mel at Williams Manchester. At no time did we feel pressured into buying, product knowledge, car and finance, was excellent and we were kept fully informed at all times.

There's nothing I could fault with the service I and my car received.

Always very helpful especially from Kathy

Great service

Melanie Shaw was excellent again (this is my second purchase from her). Melanie had changed dealership and I followed her to her new place of work.

Updates sent

Only error was a bit of miscommunication with the protect treatment for the car but able to offer a resolution so doesn’t effect my satisfaction.

My service was carried out as planned and a helpful video message from my technician assured me my car was in excellent condition.

Service carried out as advised.Mechanical staff excellent and explained any faults and advised of future replacements or repairs which may be needed in the near future.

Very punctual

Again this score is purely based on the fact my car has to go back in for further investigations and is not based on the delivery of care from the MCR service desk as this has been excellent.

Extremely friendly and helpful staff :)

Quick service and staff are friendly

Kept informed at all times about progress and quick turnaround

Loved the videos felt involved

Problem returned within 2 weeks

I thought my car was due for a service but apparently it wasn’t. But I took advantage of the free winter check, to ensure everything was ok. It only took a short while and was even given a valet!

Great service and friendly staff

Staff very helpful and friendly

professional & pleasant salesperson

Worked to my timescale. Understood I was time poor due to work life and Denis was supportive throughout this time. Kept me fully updated. Made me feel welcome at the dealership. Sent me any videos of my new car.

As above very helpful staff and personable. Was made to feel comfortable whilst waiting and offered complimentary tea and biscuits.

Kathy on the service reception is outstanding. Friendly and knowledgeable and always happy to help. She is a ray of sunshine!

All work completed and no issues

Friendly, helpful and efficient staff - as always! And they even valet the car and offer taxis if needed...

Extremely helpful

Having bought my first Mini Countryman from Philip Hammill when he was with Mini Bolton, it seemed sensible to deal with him for my second purchase and my wife tracked him down to Mini Manchester to enable me to do this

Didn’t encounter any problems apart from parking the car on arrival.