About Your Local MINI Retailer | Williams Manchester

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

135 ratings and 113 comments received in the last 90 days.

24 March 2026

Quick and easy to sort out exchanging my existing mini to a new one we dealt with Sam in Manchester who we had dealt with before and will definitely deal with again should we make any changes

24 March 2026

Smooth easy process and i was kept undated throughout by Jordan who was extremely helpful and friendly

24 March 2026

Amazing! Stacey made it so smooth. Couldn't have asked for a better service.

24 March 2026

Safina gave very good service from start to finish

24 March 2026

Jordan at Williams Mini Manchester was a dream to work with. I felt so welcome, relaxed and genuinely looked after from start to end. I enquired about a new mini at 5:30pm on the last day of the sale event, and just a week later had my new car!10/10

16 March 2026

Great handover and after service. Salesman and manager polite and helpful.

16 March 2026

Excellent customer service. Couldn't do enough for me and very thorough.

12 March 2026

Panashe from Mini Manchester (Trafford) provided excellent support from the get go, his knowledge and reassurance made the whole process smooth and i'm so grateful!

12 March 2026

Helpful and clear

12 March 2026

10 out of 10 to Stacey who we dealt with at Trafford - she was very patient and went through everything carefully with us.

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10 March 2026

Very helpful and informative. Responded to questions. Went above and beyond to support my purchase.

09 March 2026

Alanna was brilliant with us throughout the process

06 March 2026

Williams Manchester were extremely patient and understanding with me. My associate (Miles) kept me up to date with everything and answered any questions I had. Purchase and handover was speedy and efficient. So glad I bought from this branch.

04 March 2026

Stacey & Jordan were amazing. The cars are beautiful and they made the experience easy and enjoyable.

04 March 2026

Extremely helpful and informative staff members, very comfortable and welcoming showroom and great facilities.

03 March 2026

Well looked after, warm, professional and friendly service from Miles

03 March 2026

There was a small issue over the blue card discount which resulted in a slight delay in receiving the car, but overall the service was excellent, in particular Alana was great!

28 February 2026

Excellent communication and customer service from Alanna Bryant at Williams Mini Manchester.

26 February 2026

Friendly service.

20 February 2026

I was so happy with alana because she is helpful and friendly, new car is great and easy to drive. Thanks everyone i really appreciate it.

17 February 2026

Very helpful and knowledgeable

09 February 2026

Alanna Bryant managed the purchase of my mini countryman E. She was efficient and knowledgeable, friendly and personable but above all professional. Nothing was too much trouble and the sale went through smoothly.

03 February 2026

I am completly satisfied with the service from Miles & the team at Mini. Miles was absolutely wonderful from start to finish & I would rate my experience 20 if I could!!!

27 January 2026

Excellent service knowledge and great sales and support staff a returning customer to Williams overall could not fault the service and help we received

23 January 2026

I love my new car

15 January 2026

The whole process been very smooth and easy. It took a lot of time on the day because I was looking through all the colours and models of different mini Mr Jordan Davidson from Williams Mini Manchester UK been very patient and very knowledgeable. TY

09 January 2026

Great service and kept up to date with my order

07 January 2026

Very easy to do, no problems.

06 January 2026

Jordan was great. Super helpful and friendly

05 January 2026

I dealt with Miles at Trafford. He was amazing and nothing was too much. Always answered my questions and emails promptly even after buying the car. Service was excellent.

05 January 2026

Always professional, helpful and friendly.

04 January 2026

Miles was amazing, he talked us through quotes and comparisons. Discussed additional services and options available to us. Great communication throughout.

03 January 2026

very helpfull as allways

03 January 2026

I was given the information I needed and time to discuss the options available, and test drove a car to ensure I was happy with it. I appreciated the unveiling experience on collection, help and explanation from Miles with setting everything up.

24 March 2026

All the staff I interacted with were pleasant & helpful, especially those inside the dealership.

23 March 2026

Friendly professional service. Kept updated throughout the day

22 March 2026

Really attentive and helpful. Kept me updated on what was happening and was friendly and professional throughout.

21 March 2026

Everyone i came into contact with, speak to me very professionally, they were happy to help with my questions.

17 March 2026

Excellent service from start to finish thank you

16 March 2026

Everything was very slick and the staff were very helpful and friendly.

16 March 2026

Efficient & personable staff - especially Claire

16 March 2026

Very good and easy and friendly staff

15 March 2026

Poor communication Agreed to drop off and wait, was told approx 2 hr wait. After 4 hours was told my car had failed MOT and needed work doing on it. I was not happy and questioned why I had waited 4 hrs to be told about outcome. Not acceptable

15 March 2026

Always nice to visit Williams mini. Lots of space

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14 March 2026

when I got home there was a large crack in my windscreen which was hard to see as the car needed a clean. Even after it was cleaned at the garage no one flagged this. Also had to pay £120 extra for a blocked wiper to be investigated and cleaned

13 March 2026

Outstanding service amazing centre the best in the UK

13 March 2026

Excellent experience

11 March 2026

A red warning for replacement of windscreen wipers was not actioned ....an email was sent on the day of service which we didn't have access to until returning home with WiFi. Why did someone not ring or use common sense and fix this issue on The spot

11 March 2026

The booking in arrangements have changed: new location not notified. The waiting area is very noisy: loud music playing and the television also on with sound. The glass and tiling makes the acoustics almost intolerable.

09 March 2026

Everyone at team Manchester was fantastic, very quick to book me in, professional and polite welcome, work completed within 24hrs and just a great all round experiance.

09 March 2026

Fast and efficient service

08 March 2026

Efficient friendly and high standard of completed work

07 March 2026

Very good efficient service

03 March 2026

Despite a text to collect the vehicle when I arrived there was a delay as no staff were on the service reception and when the car finally arrived it had to be taken back as the tyre pressures were wrong and hadn't been reset. Poor For BMW

03 March 2026

The self book in and hand over of keys was easy and efficient. The staff were very friendly. Had a coffee whilst waiting for my car to be finished

02 March 2026

Efficient service

28 February 2026

A simple job but completed satisfactorily

28 February 2026

The drive through check in was quite slow. I'll know for next time but usually my drop offs are really fast. Queueing whilst cars are having photos taken was really frustrating when I had a list waiting and needed to get to work.

27 February 2026

Great drop off area. Friendly staff.

26 February 2026

Issues from booking 9nline but dealt well with phone call

25 February 2026

Great reception, car presented well when finished, staff lovely

25 February 2026

Great, smooth service.

24 February 2026

Lovely welcome and car was washed and vacuumed after my MOT. When I rang to book they confirmed 90 mins but it was 150 mins.

24 February 2026

Issue fixed under warranty, was able to work whilst waiting and wnd was well looked afer

24 February 2026

The vehicle was on time and all work completed

23 February 2026

Completed in good time.helpful friendly staff.

23 February 2026

Great service from the people who looked after me

21 February 2026

The service was excellent and in within the time they asked me to be there and collect my car

21 February 2026

Satisfied. Thank you

21 February 2026

Nice area clean and very professional.

21 February 2026

Quick and easy to book

20 February 2026

Always accommodating, easy to deal with. Special mention to Claire Heaton at the Trafford branch who is outstanding with her customer service & is always so helpful.

18 February 2026

Delay in delivery of young used car.

17 February 2026

From the minute I contacted Mini to book my service to the moment I left the customer service was exemplary. Swift response to the telephone call, professional, friendly, supportive, clear. Just excellent service

16 February 2026

Excellent staff and communications

13 February 2026

Excellent service.

12 February 2026

Great service all the staff are so professional and friendly keep you Informed during the process.

12 February 2026

Booking, reminders, messages and communication was great. Experience on the day was first class. Great drop off and great communication about was needed. Impressive how you were able to accommodate the test and work in a morning.

10 February 2026

Quick service, didn't have to wait long and car was clean when handed back

10 February 2026

Tyre burst on motorway. Car recovered to Mini Trafford. They were really helpful and got the tyre replaced the next day. All staff were really informative and exceeded expectations

08 February 2026

Very happy with the service The staff wear very professional Answering all my questions

07 February 2026

Friendly staff. Liked the drive through and the car valet

07 February 2026

It's clean and welcoming with friendly knowledgeable staff

07 February 2026

Good service from all staff

05 February 2026

I was given a completely dishonest message that one of the tyres on the car was "cut to the cords". I took the car to two independent tyre specialists who removed the tyre, examined it and confirmed the tyre was in perfect condition.

04 February 2026

Clair was great with getting my car in and setting everything up . I like the fact the car gets cleaned from the inside and out .

02 February 2026

You did what you said you would

02 February 2026

The staff were welcoming and helpful, and the location is excellent

01 February 2026

Very good experience had an mot, car was washed too which was good.

31 January 2026

Great service especially from Clare on reception .. went out of her way to help me.. a great asset to the team.. nothing too much trouble.

31 January 2026

Fast and easy.

28 January 2026

The staff very welcoming, service excellent Communication from Claire was great with regular updates .. The car came back clean and tidy. One satisfied customer..

26 January 2026

Chloe Sheridan was very helpful and provided every detail and aspect of to which was happening with my car showed us where to get a coffee whilst we waited and ensured everything was getting taken care of which is nice to have the reassurance..

26 January 2026

Ability to accommodate an urgent request and done so without any fuss. Work carried out timely and professionally

26 January 2026

Great service professional and customer focused

25 January 2026

Claire Heaton always welcoming and takes great care of me

25 January 2026

I'm always confident by having any car service with Mini/BMW as I know it will be done correctly.

24 January 2026

Engaging and helpful Mini representative who helped with queries before ordering new car.

24 January 2026

Satisfied with service as the car was not washed due to the wash jet having frozen due to the weather. They didn't propose to get it done on different day the wash of the car

23 January 2026

Efficient, friendly and helpful in a natural feeling way. I enjoy the experience.

23 January 2026

Prompt and efficient

20 January 2026

For the second time I have been 'looked after' by Claire and have felt there is no customer service. So little meaning communication about what has happened to my car. It's really put me off returning to Trafford & maybe I'll consider elsewhere next

20 January 2026

Good reception and great service

20 January 2026

The drive into the garage area was great, especially as it was a very cold January morning. Also, after we dropped the car off we had a nice coffee in the waiting area and went shopping, we received a text to say the car was ready on time

20 January 2026

Always excellent service

20 January 2026

Friendly staff. Everyone helpful and professional. Kept me in touch re how my service was going including a phone call from the service engineer to discuss required work on my car. No complaints at all.

19 January 2026

Claire was very helpful getting me another appointment for my MOT as my original appointment on the 2nd Jan but I had a windscreen crack so had to reschedule.

18 January 2026

Excellent service from start to finish. Had to use the BMW entrance and the staff made sure I new what was the best exit for me to get back home

17 January 2026

Good and welcoming customer service. Claire is ace

15 January 2026

Efficient polite and easy to talk to

10 January 2026

Fantastic experience

10 January 2026

Upon arrival at the repair centre I was told that I would have to pay 2 x diagnostic fees. This was contrary to information provided upon booking the car in.

05 January 2026

Very straightforward and stress free experience

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Williams Manchester.

Address

20 Barton Dock Road, Stretford, Manchester, Greater Manchester, M41 7GF

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:11:00 - 16:00

Phone

0161 907 0290

Map

Areas served

Manchester as well as surrounding areas including Hyde, Salford, Sale and Stalybridge

View map

Address

20 Barton Dock Road, Stretford, Manchester, Greater Manchester, M41 7GF

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:30 - 12:30
Sun:CLOSED

Phone

0161 907 5100

Map

Areas served

Manchester as well as surrounding areas including Hyde, Salford, Sale and Stalybridge

View map