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OUR CUSTOMER REVIEWS
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
210 ratings and 148 comments received in the last 90 days.
06 April 2025
Again, great service and all questions answered
06 April 2025
Helpful and professional.
05 April 2025
I covered a few garages to compare price etc but, even though I could have purchased a higher spec mini, which had been registered by a member of staff, for the same price I went back to William's in Manchester because of there outstanding service.
03 April 2025
Everything part from start to finish was 5??
03 April 2025
Easy, courteous, hassle free, kept us informed about the right things at the right times - and made it so easy to process.
03 April 2025
My handover was seamless. Jordan made sure all of my questions were answered and always followed up to ensure there was nothing more he could do to help.
01 April 2025
Jordan kept me up to date and was really helpful. He was very patient at handover with all my questions!
31 March 2025
Safina was brilliant
28 March 2025
Safina, my salesperson, was so kind and helpful. She constantly kept me updated with the delivery of my car. I really appreciated the nice touch with the gifts and experience when I picked up my car. I was made to feel like a very valued customer.
26 March 2025
I felt looked after, and although I am difficult to contact in work hours this was never treated as a problem. Panashe found work arounds which saved me lots of stress about not being very available.
25 March 2025
No problems, no issues, a very smooth process.
25 March 2025
Everything was made so easy and Williams staff did everything they said they were going to on time
25 March 2025
Relaxed atmosphere with zero sales pressure. The whole process was very straightforward, with Stacey responding to every one of my emails and special requests.
22 March 2025
Great experience
16 March 2025
The whole experience was brilliant.
11 March 2025
Great service, Sam and Claire were very professional and explained everything clearly and kept me up to date through out the whole process.
10 March 2025
Made to feel comfortable, friendly interactions and given time.
10 March 2025
Sam Lenny was a perfect host in the hand over of my new mini . I was totally overwhelmed by the experience . Thank you so very much ..
08 March 2025
Great service alana was excellent
07 March 2025
Could not fault anything from the day I went in to look for a new car to the day I went in to pick my new car up
06 March 2025
Seamless and Stacey organised a test drive immediately which was much appreciated
05 March 2025
Great service
04 March 2025
I was extremely satisfied with my experience at the MINI Centre during the purchase and delivery of my new car. The entire process was smooth, professional, and enjoyable. The team was knowledgeable, friendly, and went above and beyond.
03 March 2025
Good service and very quick
19 February 2025
As above
06 February 2025
Large, bright, modern facility at Williams Manchester - with a large stock of models. Our sales executive, Sam Lenny, was friendly, knowledgeable, thorough and efficient from beginning to end. Kept us informed once the build of my new car started.
05 February 2025
Very satisfied - everything ran smoothly and efficiently
04 February 2025
Everyone was really helpful and I was kept informed of updates to do with the car and the handover process was really easy.
04 February 2025
Joshua and the team were amazing
04 February 2025
Stacey was superb
04 February 2025
Safina Sharif was extremly helpful and made the whole procedure very easy even though I changed my mind a couple of times.
04 February 2025
The whole process was simple and straight forward.
03 February 2025
Again, professional, easy and seamless!
22 April 2025
Issue not resolved. But excellent customer service
21 April 2025
I was very satisfied with the service all round. All the team members had time for me & it's nice to receive a commentary on what is being checked on your car when being serviced. A very pleasant experience ??
21 April 2025
Excellent service
21 April 2025
Always helpful and on time
20 April 2025
Good service, took longer than initially advised on the phone
19 April 2025
Quick, efficient and helpful.
19 April 2025
Great service, specially thanks to Claire and Jordan for their excellent communication and getting everything sorted for me
18 April 2025
No problems
15 April 2025
Very smooth procudures
14 April 2025
Regular updates including videos and a phone call for feedback and advice relating to the service.
14 April 2025
Claire was very informative and helpful
14 April 2025
Recall completed although lengthy. Was originally told 1-2 hours on phone then up to 4/5 hours by email. Too late to make other arrangements.
13 April 2025
Excellent service
12 April 2025
Mini look and sounds very good
10 April 2025
Any problems are dealt with quickly and efficiently
10 April 2025
Happy with the service centre team. Very disappointed with being sold a mini that was unsafe to be on the road. However, I do understand that the dealership probably has little control over the production of the car
09 April 2025
No idea why the car has problem while the center said nothing during full service and mot
09 April 2025
Claire was, as always, highly efficient, helpful and a pleasure to deal with. Service experience was excellent!
09 April 2025
Claire was very helpful and explained really clearly. Despite there were some miscommunication with the booking team, everything was sorted out eventually.
08 April 2025
Customer service is great. You are kept upto date with everything.
08 April 2025
Recall visit dealt with in the time stated.
08 April 2025
The score was given because from my initial message about the recall and then to the work being carried out it always runs smoothly and I'm kept up to date with everything
08 April 2025
Friendly efficient staff. Always good service
05 April 2025
Dealt with the local garage who completed the works as they know my vehicle
04 April 2025
Claire was very helpful from start to finish, updating me with progress and other issues that were identified. The technicians were able to solve the car's issues and offered good insight.
04 April 2025
I always deal with Claire Heaton in service, and she's always very friendly, helpful and efficient.
03 April 2025
Everything again is super OK. I cannot find any negative.
03 April 2025
Everyone was so supportive and helpful
03 April 2025
Quick service, great facilities while I waited so I could still work and my car was valeted which was a nice treat! Also good to have a quick health check with a video.
03 April 2025
All working fine.
03 April 2025
Great service
03 April 2025
I had to take my car back in after the repair to have a hose refitted.
03 April 2025
Claire is always super helpful
03 April 2025
Everything completed on time, and a nice clean car!
31 March 2025
The service staff are courteous and efficient. Communication is good
27 March 2025
.
24 March 2025
quick and easy service
24 March 2025
Absolutely satisfied. Our car is running beautifully after our repairs/service were attended to. We fill very safe placing our precious Mini in Claire's capable hands.
22 March 2025
Completely satisfied with service to car but will not be back to this branch
22 March 2025
Good
21 March 2025
Great service.
21 March 2025
Problems sorted quickly
20 March 2025
Same as above - Great service but the actual cost of a mini service is ridiculous
20 March 2025
A simple part order and then booking for fitting
20 March 2025
The customer service in the showroom was excellent. Only small comment was that the car was washed and hoovered, but was still a bit dirty inside and out. Appreciate it was only an MOT, but was a shame.
20 March 2025
As above
20 March 2025
Service went to plan but my partner recently had an MoT with BMW and the car was cleaned. My service with Mini cost considerably more but wasn't even cleaned on the outside. Would have been appreciated.
19 March 2025
Perfect service
19 March 2025
Staff always helpful and informative
18 March 2025
The service was great, I was kept updated throughout the process by Claire Heaton at mini. She was very professional as always.
18 March 2025
Brilliant lady on the front desk. I had made a mistake with my booking and she was easily able to help me with sorting that. The man that rang me about my car was friendly, explained the issues re my car and sorted them quickly.
17 March 2025
Williams always give a gourd service
17 March 2025
Lovely staff. Couldn't have asked for more. Advised to remove the fault finding as no fault message present when I dropped off my car- appreciated the heads up to avoid the additional cost and likelihood that nothing would be found/resolved
16 March 2025
Service done early
16 March 2025
Great service and work finished exactly when they said it would
15 March 2025
Mini app still showing work(replacement Brake pads) required in 2361mls. Assured car updated with work carried out, but was told takes time to update app. Not convinced
15 March 2025
Booking is easy, everyone you speak to is friendly and helpful and the location is perfect if you have to leave the car for a few hours. They did everything that was needed and also asked about any concerns I had with the car and fixed those too
15 March 2025
See above.
15 March 2025
.
15 March 2025
Claire kept me up to date at all times and Max explained in good detail what the issues were with my car
11 March 2025
My problem was fixed and the free gifts were a nice touch.
10 March 2025
Very straight forward and even cleaned the car.
07 March 2025
Friendly service, offered a loan car and finished on time
04 March 2025
The overall experience was magnificent.
03 March 2025
From unbooked arrival the receptionist and the service agent were both really helpful and addressed the problem swiftly
02 March 2025
Always treated very well, nice friendly atmosphere, staff always willing to help. Would like to give a special mention re:- Panashe who was a pleasure to deal with and made it an easy transaction.
02 March 2025
Service was quick and staff helpful
02 March 2025
Everything always runs very smoothly & any concerns are quickly dealt with.
02 March 2025
I was extremely satisfied, particularly with Clare who looked after us very well.
26 February 2025
Great efficient service , discounted rate and car washed and vacuumed. Can't fault it.
26 February 2025
The car was due a major service I dropped the car off @ 9.30 am and picked it up @ 2.30pm. Excellent !
25 February 2025
.
25 February 2025
Always great service
24 February 2025
Service was good
24 February 2025
Good service.
23 February 2025
They always do a great job on my car. It is always gleaming when I pick it up.
23 February 2025
Bit of confusion over how long the procedure would take. This is a disability car and due to circumstances, I had to wait for it , which was about 3 hours
22 February 2025
Claire on service was great.
22 February 2025
Claire kept me informed of the time expected for the service to be completed and communicated effectively at all times.
22 February 2025
Car seems ok
19 February 2025
No problems at all . Smooth
19 February 2025
Again, the sales of the vehicle was smooth as we knew what we wanted. But awaiting an email confirmation honouring the sales promotion as still incomplete, over a month ago.
19 February 2025
As expected and on good time too
18 February 2025
The customer service I received again I couldn't fault this! The team work incredibly hard and made me feel at ease with the whole process. Thank you to Safina, Dan and Ian :)
18 February 2025
Claire is professional, efficient and I like the service she provides to me as a customer
17 February 2025
Very smooth process and everything done well.
16 February 2025
The lady on the service reception was very nice and I was made to feel welcome in the showroom The follow up call from the manager was friendly as well
14 February 2025
because you told me the back washer was broken and not under guarantee and wanted £130 to fix and in fact it was fine and you had tested with the boot open
14 February 2025
Customer service appalling car was in to a diagnostic was told no issues two days later same light appeared car taken Williams Mini Bolton for faults to be found. Manager Devid so probably the rudest person I've met and also referring to me as she
14 February 2025
Great staff at a good location
10 February 2025
Professional and good customer service
09 February 2025
The staff were very professional and polite nothing was too much trouble.
09 February 2025
Satisfied with the service experience but very expensive for an oil change.
09 February 2025
I couldn't hear what the mechanic was saying properly. But my car had passed so wasn't too bothered. But would have liked to have clearly heard the video. The other point is the car had been washed but bits had been missed when washing.
09 February 2025
Brilliant comms and resolved issue quickly as I had to hire a car
08 February 2025
Car returned damaged.
08 February 2025
Again although only had an oil change was treated very well by the staff
05 February 2025
Very helpful staff
05 February 2025
Unfortunately John couldn't guarantee the expensive fix would solve the problem..
05 February 2025
Very attentive and friendly staff
05 February 2025
Did what it said on the tin with extras
05 February 2025
Very grateful it was cleaned. Very overpriced. Terribly located at Trafford Centre
05 February 2025
Made us feel very special
05 February 2025
The planned work was completed promptly and within expected costs.
03 February 2025
Dealt with promptly, advise given regarding service
03 February 2025
Claire was her usual exceptional self. Professional, courteous and very helpful.
02 February 2025
Friendly welcome and everything as promised
02 February 2025
I feel very confident using Williams . I was told I could wait and it would be 90 mins . It was ready on time and the car was washed . No paperwork as I have a service plan.
01 February 2025
Hassan our contact was brilliant- always quick to respond to turtles and kept us up to date regarding delivery
01 February 2025
Amazing service even charged the battery for me too
31 January 2025
Friendly service
31 January 2025
My car is always returned to me clean and fresh with a smile
31 January 2025
The process was easy and straightforward
31 January 2025
The sales manager & service lady stepped in to resolve a very distressing situation.
09 April 2025
Helpful sales assistant Panashe - good with explaining the new touchscreen driven system, and helpful follow up call after a weekend of driving enabling me to get further information about personal customisation informed by actual use of vehicle