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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
187 ratings and 140 comments received in the last 90 days.
04 June 2025
Panashe the Sales Executive was extremely thorough in explaining all the different options etc. from my first visit to pick up. It was also nice that the Manager came and spoke to us and then again on pick up day.
03 June 2025
I felt looked after throughout
03 June 2025
Everyone at Williams were fab and looked after us thank your sou. esp Josh
02 June 2025
Panashe was very helpful and patient and helping me through the whole process.
28 May 2025
All steps were explained to me in an understandable and helpful way and the service provided by Panashe was 5 star.
13 May 2025
Exactly what we wanted without and fuss or complexities. An easy buy
06 May 2025
Easy process from purchase to handover. Sam took care of everything and couldn't of done anymore. So friendly, very hospitable, knowledgable and set realistic time scales. Overwhelmed with the lovely touches on handover. Thank you so very much!
06 May 2025
Delivered on time to our convenience
03 May 2025
couldn't be more satisfied with my experience at the MINI Centre. From start to finish, the team went above and beyond-making the entire purchase and delivery process smooth, enjoyable, and truly memorable. Their professionalism, attention to detail,
26 April 2025
Excellent service given by Panashe - nothing was too much trouble
25 April 2025
Our salesman, Sam, took time to explain everything to us and went over and above what we expected to make sure we understood everything about the car and the admin.
23 April 2025
Sam was very helpful and clear throughout the process, making sure he understood what I wanted and that I understood all the details.
09 April 2025
Helpful sales assistant Panashe - good with explaining the new touchscreen driven system, and helpful follow up call after a weekend of driving enabling me to get further information about personal customisation informed by actual use of vehicle
06 April 2025
Again, great service and all questions answered
06 April 2025
Helpful and professional.
05 April 2025
I covered a few garages to compare price etc but, even though I could have purchased a higher spec mini, which had been registered by a member of staff, for the same price I went back to William's in Manchester because of there outstanding service.
03 April 2025
My handover was seamless. Jordan made sure all of my questions were answered and always followed up to ensure there was nothing more he could do to help.
03 April 2025
Everything part from start to finish was 5??
03 April 2025
Easy, courteous, hassle free, kept us informed about the right things at the right times - and made it so easy to process.
01 April 2025
Jordan kept me up to date and was really helpful. He was very patient at handover with all my questions!
31 March 2025
Safina was brilliant
28 March 2025
Safina, my salesperson, was so kind and helpful. She constantly kept me updated with the delivery of my car. I really appreciated the nice touch with the gifts and experience when I picked up my car. I was made to feel like a very valued customer.
26 March 2025
I felt looked after, and although I am difficult to contact in work hours this was never treated as a problem. Panashe found work arounds which saved me lots of stress about not being very available.
25 March 2025
Relaxed atmosphere with zero sales pressure. The whole process was very straightforward, with Stacey responding to every one of my emails and special requests.
25 March 2025
Everything was made so easy and Williams staff did everything they said they were going to on time
25 March 2025
No problems, no issues, a very smooth process.
22 March 2025
Great experience
16 March 2025
The whole experience was brilliant.
08 June 2025
I am very happy
07 June 2025
See previous answer
07 June 2025
Done in time specified . Offer to reimburse uber. Nice gifts .
06 June 2025
Very good
06 June 2025
As above.
04 June 2025
Car nice and clean and good comfortable hire car
04 June 2025
Efficient great service from Clare
03 June 2025
As above
03 June 2025
The service exceeded my expectations even with a delayed hand -over. After sales query was handled very efficiently.
02 June 2025
The recall happened within a day or two convenient to me. And was quicker than expected.
02 June 2025
We asked for a time for when the car would be ready for and the timing was spot on . No issues whatsoever .
01 June 2025
The day after I had a message to say check tyre pressures. I would have expected these to have been checked
01 June 2025
Please see previous comment!
28 May 2025
Amazing service, the only reason im not giving them a 5 is that the complementary car wash after service is not that good, other than that everything is amazing
28 May 2025
Claire was so kind and helpful and the issue i went in for was promptly resolved
28 May 2025
Excellent reception, clear concise info given. Will always return
28 May 2025
Staff very approachable and friendly
27 May 2025
Flawless and friendly service, Claire was fantastic, a credit to the dealership
27 May 2025
As per above. Friendly staff and service of the vehicle is good.
27 May 2025
We have always been satisfied with the service from Williams mini since we bought the car and I've been back twice for a MOT/services
27 May 2025
Same as above, customer service brilliant!
27 May 2025
Very satisfied with the experience, the car handover was quick even though I booked "drop and go". Working area is comfortable and I could spend 3-4 hours working there. Wifi strength very good.
26 May 2025
Job was completed
26 May 2025
Friendly and super efficient
25 May 2025
Service day went to plan from start to collection
24 May 2025
Lady on the main desk very professional and no messing about
23 May 2025
As above
23 May 2025
Mini was recalled and the service couldn't have gone any smoother
22 May 2025
As I had to wait for my service, I was given an area to sit and wait with lots of refreshments including coffee and soft drinks. I also had access to free wifi. My car was also cleaned while being serviced.
21 May 2025
Claire has been great
20 May 2025
Lady I spoke to was very helpful and friendly.
19 May 2025
Very helpful staff nice premises to wait with refreshments
17 May 2025
Claire goes the extra mile and it is so appreciated! Fast comms, keeps you updated, warm and enthusiastic.
17 May 2025
Claire is fantastic, attentive and really cares about you as a customer.
15 May 2025
Smooth process and my vehicle (exterior) was unexpectedly cleaned
13 May 2025
Diagnosed the problem straight away
07 May 2025
As above
06 May 2025
Claire on reception was excellent, always helpful and friendly
05 May 2025
The problem was dealt with adequately
05 May 2025
Kept in touch with progress
03 May 2025
My car is always looked after really well by experienced professionals that make sure it's always safe
02 May 2025
See previous answer
30 April 2025
As above
29 April 2025
Claire on service reception, very helpful, courteous and knowledgeable.
27 April 2025
Very helpful and professional
26 April 2025
Service and recall procedure were done within the morning rather than longer
25 April 2025
Claire was lovely and handled any questions I had.
24 April 2025
Claire is always friendly and everything is well organised on arrival and collection
23 April 2025
Thank you for your excellent service and support during my recent visit. Your professionalism, clear communication, and attention to detail made the entire experience smooth and stress-free. I truly appreciate your dedication and the care you showed
22 April 2025
Issue not resolved. But excellent customer service
22 April 2025
Good all round service
22 April 2025
Almost perfect but I did ask a question about something raised in the video of the service results because it was mentioned about a plate in the underneath of my vehicle.being missing. I asked what had happened to this but got no answer.
21 April 2025
Always helpful and on time
21 April 2025
I was very satisfied with the service all round. All the team members had time for me & it's nice to receive a commentary on what is being checked on your car when being serviced. A very pleasant experience ??
21 April 2025
Excellent service
20 April 2025
Good service, took longer than initially advised on the phone
19 April 2025
Quick, efficient and helpful.
19 April 2025
Great service, specially thanks to Claire and Jordan for their excellent communication and getting everything sorted for me
18 April 2025
No problems
15 April 2025
Very smooth procudures
14 April 2025
Regular updates including videos and a phone call for feedback and advice relating to the service.
14 April 2025
Recall completed although lengthy. Was originally told 1-2 hours on phone then up to 4/5 hours by email. Too late to make other arrangements.
14 April 2025
Claire was very informative and helpful
13 April 2025
Excellent service
12 April 2025
Mini look and sounds very good
10 April 2025
Any problems are dealt with quickly and efficiently
10 April 2025
Happy with the service centre team. Very disappointed with being sold a mini that was unsafe to be on the road. However, I do understand that the dealership probably has little control over the production of the car
09 April 2025
No idea why the car has problem while the center said nothing during full service and mot
09 April 2025
Claire was very helpful and explained really clearly. Despite there were some miscommunication with the booking team, everything was sorted out eventually.
09 April 2025
Claire was, as always, highly efficient, helpful and a pleasure to deal with. Service experience was excellent!
08 April 2025
Customer service is great. You are kept upto date with everything.
08 April 2025
Recall visit dealt with in the time stated.
08 April 2025
The score was given because from my initial message about the recall and then to the work being carried out it always runs smoothly and I'm kept up to date with everything
08 April 2025
Friendly efficient staff. Always good service
05 April 2025
Dealt with the local garage who completed the works as they know my vehicle
04 April 2025
I always deal with Claire Heaton in service, and she's always very friendly, helpful and efficient.
04 April 2025
Claire was very helpful from start to finish, updating me with progress and other issues that were identified. The technicians were able to solve the car's issues and offered good insight.
03 April 2025
Claire is always super helpful
03 April 2025
Great service
03 April 2025
All working fine.
03 April 2025
Everything completed on time, and a nice clean car!
03 April 2025
Everything again is super OK. I cannot find any negative.
03 April 2025
I had to take my car back in after the repair to have a hose refitted.
03 April 2025
Everyone was so supportive and helpful
03 April 2025
Quick service, great facilities while I waited so I could still work and my car was valeted which was a nice treat! Also good to have a quick health check with a video.
31 March 2025
The service staff are courteous and efficient. Communication is good
27 March 2025
.
24 March 2025
quick and easy service
24 March 2025
Absolutely satisfied. Our car is running beautifully after our repairs/service were attended to. We fill very safe placing our precious Mini in Claire's capable hands.
22 March 2025
Good
22 March 2025
Completely satisfied with service to car but will not be back to this branch
21 March 2025
Problems sorted quickly
21 March 2025
Great service.
20 March 2025
Same as above - Great service but the actual cost of a mini service is ridiculous
20 March 2025
A simple part order and then booking for fitting
20 March 2025
Service went to plan but my partner recently had an MoT with BMW and the car was cleaned. My service with Mini cost considerably more but wasn't even cleaned on the outside. Would have been appreciated.
20 March 2025
As above
20 March 2025
The customer service in the showroom was excellent. Only small comment was that the car was washed and hoovered, but was still a bit dirty inside and out. Appreciate it was only an MOT, but was a shame.
19 March 2025
Perfect service
19 March 2025
Staff always helpful and informative
18 March 2025
Brilliant lady on the front desk. I had made a mistake with my booking and she was easily able to help me with sorting that. The man that rang me about my car was friendly, explained the issues re my car and sorted them quickly.
18 March 2025
The service was great, I was kept updated throughout the process by Claire Heaton at mini. She was very professional as always.
17 March 2025
Williams always give a gourd service
17 March 2025
Lovely staff. Couldn't have asked for more. Advised to remove the fault finding as no fault message present when I dropped off my car- appreciated the heads up to avoid the additional cost and likelihood that nothing would be found/resolved
16 March 2025
Great service and work finished exactly when they said it would
16 March 2025
Service done early
15 March 2025
.
15 March 2025
Claire kept me up to date at all times and Max explained in good detail what the issues were with my car
15 March 2025
Mini app still showing work(replacement Brake pads) required in 2361mls. Assured car updated with work carried out, but was told takes time to update app. Not convinced
15 March 2025
Booking is easy, everyone you speak to is friendly and helpful and the location is perfect if you have to leave the car for a few hours. They did everything that was needed and also asked about any concerns I had with the car and fixed those too
15 March 2025
See above.
06 June 2025
Attentive and approachable staff