About Your Local MINI Retailer | Williams Manchester

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

148 ratings and 128 comments received in the last 90 days.

28 April 2026

I had a fantastic, memorable experience. Stacey provided a personable, helpful, exciting and excellent service throughout the purchase of my new car.

26 April 2026

The handover experience was anazing and during this time Stacy couldnt have done more. She took me through all of the features of the car, setting everything up for me and explaining everything.

25 April 2026

Can't fault it, everything has been handled so well and I was kept updated throughout.

25 April 2026

Friendly, professional, informative and a relaxed atmosphere

09 April 2026

Extremely satisfied, we received excellent communication throughout the process.

06 April 2026

Smart yet welcoming environment. Attended to immediately

05 April 2026

Completely satisfied- Stacey was great from start to finish. Not at all pushy. A really good experience

05 April 2026

Professional service from the moment we walked into the showroom gave an outstanding impression. Sales assistant so helpful, friendly & warm. Couldn't have had a better experience anywhere. Communication impeccable & handover absolutely exhilarating

04 April 2026

Good communication

03 April 2026

Great service - explained the process from purchase to delivery and made sure to keep me informed throughout the process - friendly staff

See all reviews

02 April 2026

Very professional

02 April 2026

Supportive and clear throughout the process.

02 April 2026

Smooth, quick process

01 April 2026

A very positive experience. Stacey did her job really well. She was kind, thoughtful, approachable and professional. Communication was 100% and the Center's handover format was very slick and made us feel like royalty! Very impressed.

31 March 2026

Very friendly helpful staff ( Miles Moorcroft) who made the whole experience stress free and enjoyable

29 March 2026

Fantastic communication, Panashe dealt with all enquiries patiently and professionally.

29 March 2026

Sam from Williams was so helpful, he explained everything so clearly, especially for it being my first car.

24 March 2026

Safina gave very good service from start to finish

24 March 2026

Amazing! Stacey made it so smooth. Couldn't have asked for a better service.

24 March 2026

Smooth easy process and i was kept undated throughout by Jordan who was extremely helpful and friendly

24 March 2026

Quick and easy to sort out exchanging my existing mini to a new one we dealt with Sam in Manchester who we had dealt with before and will definitely deal with again should we make any changes

24 March 2026

Jordan at Williams Mini Manchester was a dream to work with. I felt so welcome, relaxed and genuinely looked after from start to end. I enquired about a new mini at 5:30pm on the last day of the sale event, and just a week later had my new car!10/10

16 March 2026

Excellent customer service. Couldn't do enough for me and very thorough.

16 March 2026

Great handover and after service. Salesman and manager polite and helpful.

12 March 2026

Helpful and clear

12 March 2026

Panashe from Mini Manchester (Trafford) provided excellent support from the get go, his knowledge and reassurance made the whole process smooth and i'm so grateful!

12 March 2026

10 out of 10 to Stacey who we dealt with at Trafford - she was very patient and went through everything carefully with us.

10 March 2026

Very helpful and informative. Responded to questions. Went above and beyond to support my purchase.

09 March 2026

Alanna was brilliant with us throughout the process

06 March 2026

Williams Manchester were extremely patient and understanding with me. My associate (Miles) kept me up to date with everything and answered any questions I had. Purchase and handover was speedy and efficient. So glad I bought from this branch.

04 March 2026

Extremely helpful and informative staff members, very comfortable and welcoming showroom and great facilities.

04 March 2026

Stacey & Jordan were amazing. The cars are beautiful and they made the experience easy and enjoyable.

03 March 2026

Well looked after, warm, professional and friendly service from Miles

03 March 2026

There was a small issue over the blue card discount which resulted in a slight delay in receiving the car, but overall the service was excellent, in particular Alana was great!

28 February 2026

Excellent communication and customer service from Alanna Bryant at Williams Mini Manchester.

26 February 2026

Friendly service.

20 February 2026

I was so happy with alana because she is helpful and friendly, new car is great and easy to drive. Thanks everyone i really appreciate it.

17 February 2026

Very helpful and knowledgeable

09 February 2026

Alanna Bryant managed the purchase of my mini countryman E. She was efficient and knowledgeable, friendly and personable but above all professional. Nothing was too much trouble and the sale went through smoothly.

29 April 2026

Excellent service from start to finish . Claire Heaton is a credit to your Company.

29 April 2026

Really nice and lovely staff. Close to Trafford centre which was convenient. Helped that they had Saturday morning available. Also got a free coffee and a little cake which was an added bonus.

29 April 2026

Great service

28 April 2026

Service was good and completed on time. Did not give 5 star because of the high cost.

27 April 2026

Fabulous experience as always

26 April 2026

The service we were given was delivered in a relaxed, efficient and personable manner, ie smiling and eye contact.

25 April 2026

Claire kept me involved with the process

25 April 2026

Always supportive and helpful

25 April 2026

Quite a lot of back and fourth, after the major service and health check I had an issue days later with the drive shaft that hadn't been spotted

22 April 2026

Katie always provides a welcoming service

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21 April 2026

She was very helpful

21 April 2026

Excellent customer care

21 April 2026

All went quick and professional as always.

20 April 2026

Great service. Good communication every step of the way.

20 April 2026

Great communication all day.

19 April 2026

Great service - lots of communication & lovely staff - very efficient & professional. Thank you

18 April 2026

Very easy to drop off and pick up. Staff were really helpful and kind

17 April 2026

Perfect service. Staff are brill.

16 April 2026

I always have great service from Claire Heaton totally trust your service

16 April 2026

15 April 2026

It was fine

14 April 2026

Claire at Mini customer service was outstanding-friendly, knowledgeable, and genuinely helpful. She made the whole experience smooth and stress-free. A real credit to the team!

14 April 2026

Smooth service delivery

14 April 2026

The service reception was done via BMW, was not as smooth or quick as previous when handled by the Mini. This new process feels like a step backwards. The machine wash of the car left little grey sticky bits all over the car, so I had to re-wash it.

13 April 2026

Quick service and polite staff

13 April 2026

Very helpful - e everything explained clearly & found me a loan car even though I wasn't booked in as it was an emergency. All done to time & kept informed.

11 April 2026

Quick service by drive thru and book car in. Brought courtesy car round to same place quick exchange so I could get to work on time

10 April 2026

Claire

06 April 2026

Not up to your usual service

05 April 2026

Everything was great

04 April 2026

Smooth experience from booking til the end of the service! I cannot fault it

31 March 2026

The check process for the service was chaotic + long. It was (wrongly) suggested that I needed extra checks that were already included in the service/MOT booked, and that information on historical works on the car (at garage) were not available.

31 March 2026

Every effort was made to sort out my mini problems

31 March 2026

You can find out the fault and fix it.

30 March 2026

Able to drop off quickly, offered a courtesy collection. Cleaned the car too. Fixed under warranty

29 March 2026

Lovely members of staff who are always friendly and welcoming when I've gone in

29 March 2026

Excellent service and communication

29 March 2026

Very good experience easy to drop the car off and pick up. everybody is so friendly. I'm not very keen on the app. I would rather have face-to-face and making appointments or telephone. That's my only downside but unfortunately, that's life going.

28 March 2026

24 March 2026

All the staff I interacted with were pleasant & helpful, especially those inside the dealership.

23 March 2026

Friendly professional service. Kept updated throughout the day

22 March 2026

Really attentive and helpful. Kept me updated on what was happening and was friendly and professional throughout.

21 March 2026

Everyone i came into contact with, speak to me very professionally, they were happy to help with my questions.

17 March 2026

Excellent service from start to finish thank you

16 March 2026

Efficient & personable staff - especially Claire

16 March 2026

Everything was very slick and the staff were very helpful and friendly.

16 March 2026

Very good and easy and friendly staff

15 March 2026

Poor communication Agreed to drop off and wait, was told approx 2 hr wait. After 4 hours was told my car had failed MOT and needed work doing on it. I was not happy and questioned why I had waited 4 hrs to be told about outcome. Not acceptable

15 March 2026

Always nice to visit Williams mini. Lots of space

14 March 2026

when I got home there was a large crack in my windscreen which was hard to see as the car needed a clean. Even after it was cleaned at the garage no one flagged this. Also had to pay £120 extra for a blocked wiper to be investigated and cleaned

13 March 2026

Excellent experience

13 March 2026

Outstanding service amazing centre the best in the UK

11 March 2026

The booking in arrangements have changed: new location not notified. The waiting area is very noisy: loud music playing and the television also on with sound. The glass and tiling makes the acoustics almost intolerable.

11 March 2026

A red warning for replacement of windscreen wipers was not actioned ....an email was sent on the day of service which we didn't have access to until returning home with WiFi. Why did someone not ring or use common sense and fix this issue on The spot

09 March 2026

Everyone at team Manchester was fantastic, very quick to book me in, professional and polite welcome, work completed within 24hrs and just a great all round experiance.

09 March 2026

Fast and efficient service

08 March 2026

Efficient friendly and high standard of completed work

07 March 2026

Very good efficient service

03 March 2026

Despite a text to collect the vehicle when I arrived there was a delay as no staff were on the service reception and when the car finally arrived it had to be taken back as the tyre pressures were wrong and hadn't been reset. Poor For BMW

03 March 2026

The self book in and hand over of keys was easy and efficient. The staff were very friendly. Had a coffee whilst waiting for my car to be finished

02 March 2026

Efficient service

28 February 2026

The drive through check in was quite slow. I'll know for next time but usually my drop offs are really fast. Queueing whilst cars are having photos taken was really frustrating when I had a list waiting and needed to get to work.

28 February 2026

A simple job but completed satisfactorily

27 February 2026

Great drop off area. Friendly staff.

26 February 2026

Issues from booking 9nline but dealt well with phone call

25 February 2026

Great, smooth service.

25 February 2026

Great reception, car presented well when finished, staff lovely

24 February 2026

Issue fixed under warranty, was able to work whilst waiting and wnd was well looked afer

24 February 2026

Lovely welcome and car was washed and vacuumed after my MOT. When I rang to book they confirmed 90 mins but it was 150 mins.

24 February 2026

The vehicle was on time and all work completed

23 February 2026

Great service from the people who looked after me

23 February 2026

Completed in good time.helpful friendly staff.

21 February 2026

The service was excellent and in within the time they asked me to be there and collect my car

21 February 2026

Nice area clean and very professional.

21 February 2026

Satisfied. Thank you

21 February 2026

Quick and easy to book

20 February 2026

Always accommodating, easy to deal with. Special mention to Claire Heaton at the Trafford branch who is outstanding with her customer service & is always so helpful.

18 February 2026

Delay in delivery of young used car.

17 February 2026

From the minute I contacted Mini to book my service to the moment I left the customer service was exemplary. Swift response to the telephone call, professional, friendly, supportive, clear. Just excellent service

16 February 2026

Excellent staff and communications

13 February 2026

Excellent service.

12 February 2026

Great service all the staff are so professional and friendly keep you Informed during the process.

12 February 2026

Booking, reminders, messages and communication was great. Experience on the day was first class. Great drop off and great communication about was needed. Impressive how you were able to accommodate the test and work in a morning.

10 February 2026

Quick service, didn't have to wait long and car was clean when handed back

10 February 2026

Tyre burst on motorway. Car recovered to Mini Trafford. They were really helpful and got the tyre replaced the next day. All staff were really informative and exceeded expectations

08 February 2026

Very happy with the service The staff wear very professional Answering all my questions

07 February 2026

Good service from all staff

07 February 2026

It's clean and welcoming with friendly knowledgeable staff

07 February 2026

Friendly staff. Liked the drive through and the car valet

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Williams Manchester.

Address

20 Barton Dock Road, Stretford, Manchester, Greater Manchester, M41 7GF

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:11:00 - 16:00

Phone

0161 907 0290

Map

Areas served

Manchester as well as surrounding areas including Hyde, Salford, Sale and Stalybridge

View map

Address

20 Barton Dock Road, Stretford, Manchester, Greater Manchester, M41 7GF

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:30 - 12:30
Sun:CLOSED

Phone

0161 907 5100

Map

Areas served

Manchester as well as surrounding areas including Hyde, Salford, Sale and Stalybridge

View map