About Your Local MINI Retailer | Williams Manchester

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

170 ratings and 143 comments received in the last 90 days.

08 July 2026

The whole experience was a pleasure from beginning to end!

08 July 2026

Alanna was fantastic from start to finish.

07 July 2026

Fast and without any problems

04 July 2026

Amazing service Stacey made our journey with mini stress free and went above and beyond pleasant kind and understanding of our needs

04 July 2026

Clean, modern environment, very well laid out. MINI colleagues attentive without being over 'enthusiastic'. Comfortable and welcoming.

03 July 2026

Superb service as always - Stacey and her colleague who did the handover were amazing throughout

02 July 2026

Excellent customer service.

02 July 2026

The full experience was second to none with Stacey very welcoming and polite and felt she went above and beyond for us o get us the right mini.

01 July 2026

The team went above and beyond, to get my purchase over the line despite some system issues outside of their control.

30 June 2026

Really friendly staff and made to feel welcome. Stacey was extremely helpful in choosing the right model for us.

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27 June 2026

Safina was great throughout the process

24 June 2026

Brilliant end to end sales service

21 June 2026

Great service good not do enough for me

21 June 2026

Easy and friendly to deal with

20 June 2026

Excellent all round service , lovely agent

20 June 2026

Excellent service with a personal touch

16 June 2026

Very satisfied with the service. Very polite and helpful

15 June 2026

Been well looked after

10 June 2026

The showroom has a lovely welcoming feeling around it and our customer advisor Stacy was an absolute dream! So so professional and friendly. She made the whole process stress free from start to finish and is an asset to the dealership

09 June 2026

Safina was welcoming and friendly. The whole experience was great from start to finish. The hand over was an amazing experience and made us feel very special.

09 June 2026

Excellent Sales meeting with Sam. Handover of the vehicle was managed in a very proffesional way by Safina. Excellent communication, with me throughout. Superb and detailed demonstration on collection. Thankyou Sam & Safina

08 June 2026

Stacey provided a really pleasant experience on Handover day. Very informative new about everything we didn't. Switching to Electric was a difficult decision but Stacey took care of everything and made us feel comfortable from start to finish.

07 June 2026

Excellent service. The salespeople were so helpful and friendly.

05 June 2026

Friendly service

03 June 2026

Safina was very helpful throughout the whole process and made buying my new car a great experience.

02 June 2026

Stacey Hayes is one of the most efficient Sales Advisors I have ever dealt with. She was professional, knowledgeable and highly communicative throughout the entire process, keeping me informed at every stage.

01 June 2026

Poor communication

28 May 2026

We were well informed during the whole process. From start to finish. safina and Gareth kept us up to date on when the car would be ready to collect

27 May 2026

The service I received was very good, Safina, although not my original contact was very quick to respond to my queries, very efficient and made the handover an enjoyable experience I'm sure I'll be back again for my next new mini

27 May 2026

Excellent service, awesome process, fantastic support.

20 May 2026

Stacey was extremely helpful through the whole process. She was on hand to answer questions and explained everything fully including trims, spec etc which I had previously felt confused about. She was a pleasure to purchase my car with.

19 May 2026

Everyone were helpful & facilities were great.

13 May 2026

Fantastic service friendly staff and very knowledgeable and welcoming

11 May 2026

Alanna made the process very easy, was very approachable and was free to answer any questions I had. She was able to accommodate changes easily.

10 May 2026

Always great service from Alanna. Even though I have moved from Manchester I would still buy my car from the Manchester dealer and from Alanna. Order processed quickly and Alanna was helpful and knowledgeable in helping me decide which Model mini.

09 May 2026

Experience with the centre was good but online procedure with BMW complicated and unnecessary compared with previous purchases.

08 May 2026

Stacey made us feel so at ease and could not fault the service we was given as motibility customers we have experienced stigma around this in and this experience was the opposite we didn't even feel like we were motability customer

03 May 2026

My favourite brand of cars - the staff made the whole experience amazing, especially Alanna, would highly recommend. My car is amazing, love the colour and the tech pack

02 May 2026

Tracey was as absolutes delight working with. She was extremely helpful and detailed oriented and supported me through out the process. She's a star who went above and beyond. I loved working with her on getting my new car.

30 April 2026

I would highly recommend Alanna to anyone looking to purchase a Mini. She spent time going through all my options and listened to my preferences.

28 April 2026

I had a fantastic, memorable experience. Stacey provided a personable, helpful, exciting and excellent service throughout the purchase of my new car.

26 April 2026

The handover experience was anazing and during this time Stacy couldnt have done more. She took me through all of the features of the car, setting everything up for me and explaining everything.

25 April 2026

Can't fault it, everything has been handled so well and I was kept updated throughout.

25 April 2026

Friendly, professional, informative and a relaxed atmosphere

08 July 2026

My day wasn't interrupted

08 July 2026

Very easy vehicle drop off, and comfortable waiting area with coffee bar with complementary drinks. Facilities include personal work space for people to work whilst waiting for their car.

07 July 2026

Easy to deal with, flawless service from start to finish.

06 July 2026

Helpful and professional

06 July 2026

I checked in online before I arrived so it was easy and straightforward when I got to the centre. Service is always seamless and staff are friendly

05 July 2026

No trouble at all

05 July 2026

Friendly, professional service

05 July 2026

Excellent customer care

04 July 2026

It was easy to book the service.

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02 July 2026

Organised, pleasant service Asked for someone to look at tyre pressures. Was informed everything was fine , but warning light remains on. Not had the opportunity to try myself to rectify. Presumed it would have been addressed during the service.

02 July 2026

Kept me informed of progress of service and MOT...Claire deserves a special mention always helpful

02 July 2026

Great staff giving us time to make our decisions

01 July 2026

The drop off and collection were efficient and straightforward

29 June 2026

Good customer service and the work completed

29 June 2026

I was able to drop off my car without and issues and the drop off process was very easy and straightforward.

29 June 2026

Your lovely service employee Claire Heaton never fails to work her magic for me whichever car we bring in for servicing! She's an absolute credit to you - super efficient, kind and caring and always communicates when she says she will . Just fab x

29 June 2026

The lady who took keys and finished payment was very nice and gave good service The lady on the coffee and biscuit station was a bit miserable I Felt asking for a coffee was a trouble Self service would be preferable

28 June 2026

The ease of making the booking and checking in and dropping the car off was easy. The staff that were dealt with were all polite and friendly, from Claire Heaton at booking in to Mark, Max and Lee on the day of the appointment.

26 June 2026

I went in because the car wasn't accelerating properly, but the report didn't mention the reason, and they told me I'd have to pay 400 to find out. I then went to another service centre, where, for a lower fee, I found out the problem was the DPF.

26 June 2026

Booked in for service and MOT. When I dropped the car off you didn't know you were servicing it, lucky I checked! Was told car was ready for collection but had to wait roughly 45 minutes because it wasn't ready, apparently issue with the MOT.

22 June 2026

Booked my mini in for a service with bookings, I was told my car would be valeted as part of the service, it was Not valeted, the service was okay, the service team rang me to collect at 16.45, I arrived on time but they didnt get to me until 17.30.

22 June 2026

The whole process was seamless. The 3 members of staff I encountered were courteous and efficient, all adding to the over experience.

21 June 2026

Very welcoming, an efficient and quick service. Everyone is friendly and helpful. I needed something clarifying and access to old service history and it was no trouble and Radcliffe emailed me all the docs promptly.

21 June 2026

Had to buy wipers to.pass mot - price extortionate - nothing wrong with existing wipers, not split and not smearing

20 June 2026

Excellent professional service with a personl touch

19 June 2026

My only slight annoyance was I'd booked the earliest morning slot on the day, but my car wasn't looked at until the afternoon and then needed an extra day.

17 June 2026

Prompt, efficient service. Looked after when needed, whilst waiting. Notified of progress/health check and warnings re tyre tread.

17 June 2026

Not only have I not had my appointment yet but it is with BMW and not mini. This is the third email I have had for an appointment that hasn't happened yet

16 June 2026

Efficient staff, professional workmanship, pleasant environment and peace of mind that I was getting a good job done.

15 June 2026

First class service from Claire as always

15 June 2026

Good service. Claire always goes above and beyond. She is an asset to your team.

15 June 2026

All ok with the service offered

15 June 2026

I am very happy

15 June 2026

Mini in for first service asked for wheels to be rotated wanted £20, asked to look at door handle fault wanted over £150, asked to speak to service manager assistant manager spoke with us but still not resolved, what work was done? no invoice given.

14 June 2026

Straight forward and quick

14 June 2026

Lovely helpful staff

13 June 2026

Excellent service throughout Great service

12 June 2026

I was impresed with the venue. But not to tell me checking the oil level was not part of a health check when they knew ae were going on a road trip meant that in the middle of nowhere the car oil warning came on telling us put oil in immediately

09 June 2026

Great service as always

08 June 2026

Always get 5 star servicee

08 June 2026

Timely friendly efficient service

07 June 2026

Iam always happy 2 use mini never had any problems when dropping my car of & picking it up.

07 June 2026

The whole experience was so slick and well executed.

07 June 2026

The service is always good.

06 June 2026

Communication between booking and check in was not good.

05 June 2026

Claire & Chloe where so helpful and sympathetic in dealing with us in regard to our repair.

04 June 2026

Motorbility specialist was very poor, I was informed several time that they didn't order the vehicle and that they were not in the day the conversions team came to collect the car to fit my hoist. The day they told me they'd organised.

03 June 2026

Friendly professional service

03 June 2026

Claire, as always, offers fabulous service and communications She has been very helpful in the past dealing with issues

02 June 2026

Great comms by text; really appreciated it.

31 May 2026

Everything checked over well. Work completed speedily. All good.

31 May 2026

Check in very good. Collection process OK. Was not informed that some car settings had been reset (window lock for children). All nipple covers on brake callipers were not replaced and left exposed to road dirt/rain.

31 May 2026

Clare at service and the mechanics always look after us so well, that's why we keep coming back to you. All spoken to Sam in sales a while back about changing our cars but have been held up with family issues but will sort it out soon

29 May 2026

Everything went completely to plan in the time given.

29 May 2026

Offered to do my MOT at the same time and every member of staff I came into contact with on my visit was outstanding, it was a bit stressful for me as it turned into a bigger job than expected and I needed to be at work but everyone was helpful

27 May 2026

Friendly and efficient service

25 May 2026

Ease of car drop off, friendly staff great facilities.

24 May 2026

No issues with service as it's professional and welcoming.

24 May 2026

Very satisfied with the entire experience from start to finish! Customer service(Claire) is top class!

20 May 2026

Wasn't informed of the new text message request for payment, and received multiple of this message before being advised that the work on my car was completed.

20 May 2026

Great service

16 May 2026

Handover was nice. The booking via App can be improved as it does not show

16 May 2026

Extremely helpful staff and very efficient service.

15 May 2026

Very helpful staff able to get a drink and wait in a nice environment

13 May 2026

Always excellent customer service Clare is very efficient, polite and informative

13 May 2026

Friendly staff very helpful

12 May 2026

Great service all round

11 May 2026

fast, friendly, competent and reliable

07 May 2026

Gareth broadband was extremely helpful showing me on the features about the car with this being a big upgrade compared to my previous vehicle. Throughout the process of getting the car he was very quick with getting the car for me

07 May 2026

Friendly quick service . Staff are always a pleasure.

05 May 2026

I was made to wait over 30mins to collect my car because reception never told anyone I'd arrived

04 May 2026

Everything went smoothly and car was ready on time if not before.

03 May 2026

Friendly and informative service

29 April 2026

Excellent service from start to finish . Claire Heaton is a credit to your Company.

29 April 2026

Really nice and lovely staff. Close to Trafford centre which was convenient. Helped that they had Saturday morning available. Also got a free coffee and a little cake which was an added bonus.

29 April 2026

Great service

28 April 2026

Service was good and completed on time. Did not give 5 star because of the high cost.

27 April 2026

Fabulous experience as always

26 April 2026

The service we were given was delivered in a relaxed, efficient and personable manner, ie smiling and eye contact.

25 April 2026

Claire kept me involved with the process

25 April 2026

Always supportive and helpful

25 April 2026

Quite a lot of back and fourth, after the major service and health check I had an issue days later with the drive shaft that hadn't been spotted

22 April 2026

Katie always provides a welcoming service

21 April 2026

Excellent customer care

21 April 2026

All went quick and professional as always.

21 April 2026

She was very helpful

20 April 2026

Great service. Good communication every step of the way.

20 April 2026

Great communication all day.

19 April 2026

Great service - lots of communication & lovely staff - very efficient & professional. Thank you

18 April 2026

Very easy to drop off and pick up. Staff were really helpful and kind

17 April 2026

Perfect service. Staff are brill.

16 April 2026

I always have great service from Claire Heaton totally trust your service

15 April 2026

It was fine

14 April 2026

Claire at Mini customer service was outstanding-friendly, knowledgeable, and genuinely helpful. She made the whole experience smooth and stress-free. A real credit to the team!

14 April 2026

Smooth service delivery

14 April 2026

The service reception was done via BMW, was not as smooth or quick as previous when handled by the Mini. This new process feels like a step backwards. The machine wash of the car left little grey sticky bits all over the car, so I had to re-wash it.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Williams Manchester.

Address

20 Barton Dock Road, Stretford, Manchester, Greater Manchester, M41 7GF

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:11:00 - 16:00

Phone

0161 907 0290

Map

Areas served

Manchester as well as surrounding areas including Hyde, Salford, Sale and Stalybridge

View map

Address

20 Barton Dock Road, Stretford, Manchester, Greater Manchester, M41 7GF

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:30 - 12:30
Sun:CLOSED

Phone

0161 907 5100

Map

Areas served

Manchester as well as surrounding areas including Hyde, Salford, Sale and Stalybridge

View map