OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
193 ratings and 131 comments received in the last 90 days.
08 October 2023
Great experience and second to none in the customer service side. Regular communication and exceptionally informative throughout.
06 October 2023
Sales personnel couldn't have been more friendly and helpful
05 October 2023
Seamless & great buying experience. Probably the best buying experience I've had for a new car!
03 October 2023
Made the process very easy and got the car when promised
03 October 2023
Service great
01 October 2023
It has to be recalled immediately ..!!!
01 October 2023
Service
29 September 2023
Really good service from Yahya - helpful and speedy response to all my questions. Car was actually delivered earlier than I expected.
26 September 2023
Kept up to date from order to delivery
09 October 2023
Service was quick and staff were very friendly
09 October 2023
Another consistently excellent experience particularly with my first and only contact with your staff.clare at mini reception is outstanding!!
08 October 2023
Easy to contact and book service - very efficient reminder system. Car was ready before time received a very quick update on the car and fabulously clean !
07 October 2023
Always try to help with any queries
07 October 2023
Kept me up to date and also offered me a discounted price to what I'd originally been quoted
06 October 2023
Felt very welcome by friendly staff
05 October 2023
My service was fine, although I had to make a complaint to Andy, the Manager. Claire the Service advisor, is extremely rude, abrupt & has no manners or customer care. The rest of the service team are helpful & show respect.
05 October 2023
Issue with exhaust sensor and pipe resolved, however pipe not replaced in first instance which resulted in needing to bring the car back a second time.
05 October 2023
Great care provided
04 October 2023
Seemless
09 October 2023
Comfortable showroom, friendly staff. A great experience with Miles, answered all my queries quickly, made the purchase very easy