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SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
254 ratings and 153 comments received in the last 90 days.
16 July 2024
Very pleased with the personal treatment.
16 July 2024
Five star experience at Williams Trafford Park with a super efficient and amazing sales team. Sam who organised the purchase of my mini was so supportive and Mel who handled the handover was fabulous it was one of the best experiences of my life ??
16 July 2024
Nothing seemed too much trouble
15 July 2024
Very smooth process
09 July 2024
Overall great experience.
08 July 2024
good updates and spent time going through all the new features
08 July 2024
Really happy
04 July 2024
Best service I've ever received from a mini dealership by far. The salesman's, Sam had impeccable customer service, friendly, informative and knowledgeable Nothing was too much trouble
03 July 2024
Delivered on time as promised
02 July 2024
Very good, smooth process.
02 July 2024
Wy are very happy
27 June 2024
Jordan was really helpful and kept in touch.
21 June 2024
staff helped us along the way through the process
12 June 2024
Very attentive. Very friendly. No overt sales pitch. They just helped me sell the car to myself.
03 June 2024
As stated above the service at the sales centre itself was faultless and the experience in collecting the car was a lovely touch with the display and the flowers etc.
03 June 2024
couldn't fault anything
02 June 2024
Stacey Hayes at MINI (Manchester) could not have been more helpful with the choice and delivery of the vehicle, so very impressed!
02 June 2024
Made to feel like a valued customer and loved the way my new car was revealed
30 May 2024
Salesman is professional and efficiency.
21 May 2024
Miles was superb from day 1 all the way up to collecting the car
21 May 2024
Completely professional but friendly!
21 May 2024
I ordered my car on the first day it became available and so information was scarce. Allana kept me updated at every stage and Gareth also was helpful when Alanna was on holiday.
14 May 2024
Stress free and lovely experience. The new model totally exceeded my expectations and I really love my new car!
09 May 2024
Melanie Shaw at Manchester Mini was brilliant, so helpful and friendly and did her best to get me my perfect car within my budget! Ended up with an even better version for my budget!! Absolutely love my new car. The overall experience was fantastic!
02 May 2024
Amazing customer service Stacey
01 May 2024
Extremely satisfied
30 April 2024
A little confusion over why my phone wouldn't work with the Android Auto, but soon sorted and a lovely handover experience, immortalised and shared on our YT channel - https://youtu.be/L01Vb4X6Z9s?si=S1mY3Q-mrzvYLi0W Video of the car to follow soon
29 April 2024
Helpful patient professional
19 July 2024
Clear comms
17 July 2024
Claire was excellent kept me fully informed and was very pleasant
17 July 2024
Still awaiting the vehicle report from the 12th July. We took both keys in with the car and now one key does not work since its been in for service.
15 July 2024
Good service from Claire !!
15 July 2024
Superb
14 July 2024
Prompt and efficient
13 July 2024
Friendly staff
13 July 2024
Everything went very well from the booking to the service.
08 July 2024
The lady (Claire) who booked me in for the service was friendly, professional and nothing was too much trouble.
08 July 2024
Claire Heaton knows all the mini's in our family and helps me keep them up to date with services/MOTs etc. She is completely efficient, keeps in touch and has my car ready for me on time. Just a lovely lady x
07 July 2024
Product recall, voucher and clean car for inconvenience
06 July 2024
Happy
05 July 2024
Service needs met completely. Informative video regarding status of car
05 July 2024
It was a good service just took slightly longer than I thought it would.
03 July 2024
Yes all completely reassured that my mini was being looked after.
02 July 2024
Fantastic customer service
02 July 2024
Professional and knowledgeable information
02 July 2024
Very good
29 June 2024
Claire was great as usual. Helpful and professional.
29 June 2024
Job well done.
29 June 2024
As above, Claire was excellent as was Charlie who did a very good valet
28 June 2024
five stars given -as requested
27 June 2024
Full service complete, all outstanding actions flagged on car computer complete - hoovered and cleaned too!
27 June 2024
Abbey made the experience, gave us a courtesy car so I could make my medical appointment
26 June 2024
Efficient service
24 June 2024
Customer service and bookings was excellent
21 June 2024
Very good
20 June 2024
Kind handling in the process
19 June 2024
The representative, Abbey, was very professional, friendly and efficient.
18 June 2024
No issues to report
18 June 2024
Excellent, seamless service from all staff members dealt with.
18 June 2024
Claire was great
17 June 2024
Claire was very helpful and kept me informed all the way through the visit.
17 June 2024
Staff Took good care of the car
17 June 2024
Claire just made everything simple. All I need to do is put down my car key and paid afterwards
16 June 2024
Took longer than expected
16 June 2024
Got the job done
16 June 2024
Everything went to plan what more can you ask
16 June 2024
Fabulous service.
15 June 2024
Worth it
13 June 2024
Was a smooth experience from booking the car in to on the day when the service wS carried out
13 June 2024
Claire Heaton was first class, friendly and helpful
13 June 2024
Great communication with me. Thanks
13 June 2024
Glad they offer Saturday am appointments.
12 June 2024
Because it's well deserved. I've never had any complaints, each time I have visited
11 June 2024
Every time my mini goes in, I know it has been professionally done.
11 June 2024
Staff who are friendly, knowledgeable and smile.
10 June 2024
Great service and great staff always helpful
10 June 2024
Customer attention does not match the fantastic product you have
10 June 2024
Car runs great now and it came back lovely and clean
10 June 2024
Very satisfied.
10 June 2024
Genuine attempts were made to consider my time and schedule to book my car in for service. Also, attempts were made to make things as financially manageable as possible.
10 June 2024
Kept me informed of progress
10 June 2024
Since getting the car nothing seems to have been so straightforward.
09 June 2024
Everything was smooth
08 June 2024
Booked in and was told the car would only be needed for a day only to be told the next morning it would be 2+ days and courtesy car is not available for recalls (people have kids and work - we need our cars)
08 June 2024
Very happy with the team
07 June 2024
Good communication, quick and helpful with setting an appointment convenient for me
07 June 2024
Super service as always from Williams. First class customer service from Abbey who looked after me in the day. Stacey arranged for us to drive the new countryman. Nothing ever too much trouble and always attentive. Keep up the good work ??
04 June 2024
Great service
04 June 2024
Expert guidance and support provided from both the technician and customer service. Both shown genuine care.
03 June 2024
Management team initially not have a contingency plan is disappointing. But Abbey turned it around very quickly and professionally.
03 June 2024
Great service.
02 June 2024
Process was well organised, staff helpful and friendly.
29 May 2024
MOT completely fine and was told of some things that I need to be aware of. Kept informed throughout the process.
29 May 2024
Abbey kept in the loop at all times.
29 May 2024
Williams Mini have a great team that look after you and your service we have always found Williams to be a really good company to deal with
28 May 2024
Report given outlining the work carried out, and issue that the Macanics came across. Advisory work was also discussed verbally.
28 May 2024
Claire was excellent and very efficent and friendly. She kept me updated on how things were progressing.
27 May 2024
Overall satisfied with the service I received
27 May 2024
Completely satisfied with the services provided
26 May 2024
Timely and efficient
25 May 2024
Went the extra mile to make sure I was comfortable with my hire car
24 May 2024
Abbey was really helpful and really good at letting me know when my car was ready and how long the service was going to be.
24 May 2024
Your service advisor Claire was excellent from the moment I dropped the car off to when I picked it up, she was very professional / friendly and kept me fully updated with where we were upto with the repairs.
24 May 2024
Very good communication throughout the process and nice friendly atmosphere
24 May 2024
Always get well looked after very well by the Service team. Friendly, polite and professional.
23 May 2024
I somehow feel easier in myself after the service. Good job one and all, thank you!
23 May 2024
Helpful in finding covenient appointment work all done on time and great care taken to clean vehicle
23 May 2024
Very friendly and fast service
22 May 2024
Kept me updated throughout the day
21 May 2024
All done professionally
21 May 2024
Seamless experience. Good community
20 May 2024
Clare was very professional and efficient. Car was ready when she said it would be
19 May 2024
Easy to have a booking even I am not good in English.
18 May 2024
Excellent service Claire (think that's her name) is always super professional & friendly nothing is ever too much trouble. Always a very pleasant experience
16 May 2024
Nice pleasant staff always helpful
16 May 2024
So easy to organise and fantastic customer service
15 May 2024
The customer service was respectful, professional and well communicated
15 May 2024
Claire was great-10/10. She is professional, friendly, and very helpful! I was not in Manchester when the car got fixed, but she facilitated extending the hiring car over the weekend.
15 May 2024
Quick and on time
15 May 2024
The staff tried to help me as much as they could, fitted me in without a appointment.
14 May 2024
Claire was brilliant, really helpful.
14 May 2024
Informative member of stall who dealt with me
14 May 2024
Tani was great, attentive, friendly, enthusiastic, not forceful and was always willing to help and answer any questions
13 May 2024
Because they told me exactly what was wrong with my Mini in detail and gave me a cost of the repairs before doing the work.
13 May 2024
Claire is always very efficient and provides great service
12 May 2024
Quick service, great value and lovely staff
12 May 2024
It could not have been improved the service and showroom were very good
11 May 2024
Treated well whilst there
11 May 2024
Really satisfied!
09 May 2024
The last who served us was caring and precise
09 May 2024
The team at Williams let me know that my brakes would need replacing soon on my last visit so all was in place for when I brought the car in to have the work done.
08 May 2024
Efficient, good comms,
08 May 2024
Service desk very helpful and concise about work cost and timings
06 May 2024
Staff we're excellent and my car was returned when they said with no fuss.
06 May 2024
Quick efficient service, well informed. Car available on time
06 May 2024
All staff very polite, very well looked after every time I visit for anything. Dealt with Sophie who is professional, knowledgable and very friendly. Seamless process and a premium experience.
06 May 2024
I signed up for a service package and it was all very straight forward and I was shown lots of options before deciding what I wanted - no pressure.
05 May 2024
Good service and friendly staff
05 May 2024
Sorted out the problem quickly and efficiently.
05 May 2024
Clare is always polite, friendly and extremely helpful
05 May 2024
Helpful staff and timely service
05 May 2024
Efficient
05 May 2024
Claire was very polite, and I was informed in advance that my car was not going to be ready for the agreed time.
04 May 2024
I bought my Mini from you, and bring it for its Service and MOT. every year. Your Service team has kept it on the road for a long time, which shows how good your service team are, and what ever age the mini is, it keeps going.
02 May 2024
Claire was polite and professional booking my car in for repairs under warranty. Dropping my car off easy. I was given an estimate of how long the repairs would take and updated by Claire during the process. The loan car was absolutely wonderful!
30 April 2024
Great customer service from claire. She helped organise a car for me to take whilst my mini was in for its full service and MOT. Also a great clean from Charlie, thank you!
30 April 2024
Excellent service
29 April 2024
From booking on the app, arriving at the showroom to collecting my car at the end of the day, it was all very easy and the people were friendly and helpful.
29 April 2024
Timely
27 April 2024
Lovely treat having car cleaned inside and out after service
27 April 2024
Claire was great
27 April 2024
It was a tricky repair but Claire did her very best to make sure the fault was fixed.
21 July 2024
I had very specific requests for how I wanted my new MINI to look. I know it wasn't easy to achieve but the team did do this and were so friendly and helpful throughout